us market entry

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Introducing yourself at SelectUSA

With 75 years of trade show and in-person event experience under our belts, we’re not exaggerating when we say that SelectUSA is 10x better than any trade event that we go to annually. With every U.S. state represented plus a full array of resources and organizations that support U.S. market entry, it’s an extremely effective three days. To ensure you are maximizing ROI at an event like SelectUSA, you’ll need a finely tuned strategy. Part 1 of our recent SelectUSA webinar series: Creating Your SelectUSA Success Plan, focuses on how to develop a unique pre, during, and post-event strategy through each of the Event’s core components. The second step, which we cover in Part 2 of our series, is to prepare a set of tools to help you execute on that strategy, the first of which is developing your value proposition and self-introduction. There are two types of interactions that happen at an event like SelectUSA—those that are preplanned and those that happen spontaneously on the trade show floor, in a reception, event, or workshop. Being prepared and able to take advantage of every interaction is critical to maximizing ROI. Key Elements of a Value Proposition and Self-Introduction The ability to articulate a clear and concise value proposition and self-introduction is something we see founders and executives struggle with all the time. Good first impressions are critical and highly impacted by how we dress, what we say, and how we interact physically. At MEET, we like to compare constructing a good value proposition and self-introduction to baby food. Baby food is easily digestible, portable, highly nutritious (impactful), and overall easy for the recipient to action. Now imagine the thousands of messages that people are bombarded with throughout the day at SelectUSA. You want to think of your message as having the same qualities as baby food. You want it to be interesting (i.e. impactful), simple, and easy to digest—and ideally easy for the receiver to repeat to others. Developing your Value Proposition Simply put, value propositions are the value that the customer receives through a specific product or service from the customer’s perspective. It’s important to note that a value proposition should not reflect what you think your customer gains from your product or service. Rather, it is how the customer feels your product or service makes their life better from their perspective. What has it solved for them? Need some help translating your company’s value proposition to the U.S. market? Contact us today. Whatever you assume your value proposition is, think of it as a hypothesis. At MEET, we suggest that you approach every event, every interaction as an opportunity to test your value proposition’s effectiveness. Does it resonate? How do people respond? This type of data will inform and refine your value proposition(s) based on the customer or market segment you are targeting. Not sure where to begin? Think of the top three things your customer gains from your product or service. Choose one, use it to lead your conversation, and test the reactions you receive. Keep track of your opt-in rate and continue to evolve to optimize results. Developing your Self-Introduction A self-introduction is a very clear statement of the value you provide and for whom. In the event setting, it’s important not to think of this as the 30 or 60-second introduction. This is your five or ten-second opportunity to say exactly what you do in a very simple way. The goal of a well-crafted self-introduction is to start a conversation. If once you’ve completed your introduction the person you’re speaking with doesn’t follow up with a question or express interest in learning more, then: a) you didn’t effectively articulate what you do, or b) what you do is not something of interest to them—which is fine. When networking, your biggest job is not to speak but to listen, learn, and figure out where the person that’s across from you fits within your world.  Are they a resource? Are they a potential connection for people you know? Ultimately, the best referrals come from current or former customers. Finding resources that somehow improve your customers’ experience is a great way to create more referrals. Making sure that you represent yourself and your company in a way that is congruent with how you want to be perceived is critical at a high stakes event like SelectUSA. It’s never too late to test and retest your value proposition and your self-introduction to ensure you’re always putting your best foot forward. About MEET (meetroi.com) helps international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward.  Contact Bill Kenney for a no obligation conversation bill@meetroi.com or +1 (860) 573-4821.

Exhibitor Tips, Return on Investment

What’s your strategy for SelectUSA?

SelectUSA is an unrivaled opportunity for international firms looking to scale to the U.S. market. We believe the knowledge gained from Economic Development Organizations, investors, service providers, and network resources, coupled with the maturity of the companies in attendance, makes SelectUSA a hard event to beat. At MEET, we help international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. We look forward to SelectUSA all year for the unique opportunity to connect with companies that are seriously looking to grow in the U.S. market. A large portion of what we do with clients is to develop strategies to maximize client ROI. In-person events are a major focus of our work because for companies looking to expand to the U.S. market, trade shows represent a vital opportunity to get face-to-face with target customers, test value propositions and offers. Here’s a look at how, from a strategy perspective, we recommend scaling firms approach SelectUSA. Like all our trade show strategy plans, we’ve broken down our approach into three sections: pre, during, and post event. Pre-event Strategy Determine a set of top priorities Do the work ahead of time to set clear goals for what you need to accomplish at the event. Second-tier priorities can be listed here as well. Set meetings aligned with your top priorities If there are preliminary meetings you are able to set before the event via Skype or Google hangout, do it! Positioning yourself to be having second and third-level conversations at the event will create more value than trying to follow-up remotely from your home market. Use the hosts and people you know as resources Don’t be afraid to reach out to the event hosts, Economic Development Organizations, exhibitors, speakers, and other attendees to help you navigate the process and make the best and most effective connections for you. Think of MEET in that group—you’ll find us at Booth 224 in the main exhibition hall. Use the matchmaking platform SelectUSA has designed a variety of tools and opportunities to help event participants be as successful as possible in reaching their goals. The matchmaking tool offers a great pre-event opportunity to set up meetings, engage in messaging and develop your own customized schedule of workshops and events. Event Strategy Build in a daily refresh Check in with your top priorities at least once a day during the event. Check off what you’ve accomplished and where you need to focus your attention for the remainder of your time there. Above all, keep your eye on the ball and moving it downfield to ensure your efforts are aligned with your outcomes. Network to your benefit Utilizing your networking skills and techniques are important, but perhaps even more important is that you are able to clearly articulate your top priorities during every interaction. Stating your priorities will help others understand how they can support you—either themselves or through their own networks. Set meetings before you separate Meet someone great? Exchange business cards? Don’t leave the event without setting a meeting. Today everyone travels with their calendars and there’s no reason why you can’t set a time to talk (even if it’s tentative). Setting a meeting in person eliminates the inefficiency and insecurity associated with phone or email follow-up. Nothing is lost by putting something on the calendar. Close when appropriate If you know you’re ready, and you feel that all the information is available to both parties, there’s no reason to wait to close a deal. While every instance is unique, the more you can check off in-person, the more effective you’ll be at achieving your goals. Post-event Strategy Remain clear on those top priorities Make sure you’re still checking off those objectives and keeping track of what remains to accomplish. Follow-up Regardless of how well you’ve executed your game plan or how many key introductions you made at SelectUSA, it’s all potential energy until you’ve followed up after the event. To the extent that your strategy is queued-up before the event, implementing immediate and efficient follow-up is critical. Close when appropriate Once you’ve arrived at a place where both parties have the information they need, it may be time for that very simple question: is it time to formalize this relationship and move forward? Priorities = Success At MEET, we love the “big rocks first” analogy inspired by Stephen Covey when thinking about how to develop an action plan for a unique opportunity like SelectUSA. [In case you’re not familiar, here’s a video to get you up to speed.] The point is to start your SelectUSA strategy plan by focusing on your top priorities—your big rocks—and what it will take to accomplish them. For example, things like: Making great connections by leveraging pre-event tools and a clear, concise articulation of your priorities. Achieving learning goals, whether it’s regulatory, legal, financial, competitive or market-entry intelligence—what can you learn from attending SelectUSA. Meeting people one-on-one, recognizing that time at the event is limited and doing your best to schedule these prior to the event. Have you developed a strategy for SelectUSA yet? The time to start is now. About MEET (meetroi.com) helps international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward. Contact Bill Kenney for a no obligation conversation bill@meetroi.com or +1 (860) 573-4821.

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How to leverage every opportunity at SelectUSA

For many international companies looking to scale to the U.S. market, SelectUSA is a once in a lifetime opportunity. In our last post, we discussed how to goal-set your SelectUSA strategy plan and design an agenda that reflects your clearly defined priorities. In this post, we’d like to provide a quick overview of the unique features the 2019 SelectUSA Investment Summit has to offer to help ensure you are leveraging every opportunity to maximize ROI. At the 2018 Summit, we were blown away by the maturity of the companies, the preparation of the various regions, and the resources made available by U.S. government agencies, investors and market-entry thought leaders. With value at every turn, it’s critical that scaling companies take time before the event to strategize around who they’re aiming to meet and what they’re aiming to learn. Structured Content The agenda for SelectUSA, i.e. the schedule of events that take place between 8am on June 10th and 4pm on June 12th, is packed with workshops, plenaries, matchmaking and networking events. Workshops cover a variety of topics from fundraising to legal to regulatory issues specific to the U.S. market. In addition to generalist topics that are likely of interest to all companies planning to scale to the U.S. market, there are a variety of industry-specific opportunities, specifically tech, digital economy, advanced manufacturing, biotech and life sciences, and food and beverage. Beyond supplying uniquely useful content, these sessions are highly useful spaces for networking. Exhibit Floor On the exhibit floor, you’ll find the majority of all 50 states presenting the value of their region to scaling enterprises. If you’re coming to SelectUSA with the express purpose of determining where best to locate in the U.S., this is your prime opportunity to make connections. Many booths will be staffed by major employers and companies in the region (i.e. major potential customers), as well as economic development professionals who can provide tailored information on their region’s strengths and weakness for your particular business or industry. Besides the states and regions exhibiting, you’ll also find a variety of service providers and government agencies that support companies entering the U.S. Whether you’re looking for market data or have patent and trademark questions, these representatives are there to supply information, knowledge, and contacts to help facilitate your market entry. Matchmaking platform Taping into the SelectUSA Matchmaking platform is one of the best ways to maximize ROI. Through the online system and associated app, attendees can create a portfolio of documents and videos to introduce their company to the rest of the summit. At a minimum, we recommend uploading an opportunity 1-pager. Here’s what we recommend. The Matchmaking platform is a great way to easily identify yourself and your company. It can also be used to set up meetings, engage in messaging and develop your own customized schedule of workshops and events. Ideally, you’ll want to use this schedule to ensure the right mix of content, networking, and one-on-one meetings throughout the event. Collateral and spin-off events The full agenda of Collateral Events is available on the Summit website and will continue to grow as the event gets closer. These events are a fun way to gather information about particular regions and build relationships outside of the formal conference environment. For those who already have a strong inclination for the specific state or region they’d like to scale their company, spin-off events are perhaps just as valuable as the Summit itself. As early as a week before and up until several days after, these events take place on location and provide an opportunity for scaling companies to meet local business leaders and experts, and experience first-hand what the city, state or region has to offer them. If you’re considering multiple regions and it’s feasible, try a divide and conquer approach. The opportunity to spend quality time in your priority regions and be received by valuable contacts should not be missed. MEET and other resources At MEET, we help international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. We look forward to SelectUSA all year for the unique opportunity to connect with companies that are seriously looking to grow in the U.S. market and could benefit from our platform of tailored services from strategy to execution. Please stop by and visit us at Booth 224 in the main exhibition space. Also, don’t hesitate to connect with us beforehand so we can learn about your objectives for the event and see how we can facilitate connections or provide information that will help you get the most out of the Summit. We also encourage you to connect with the hosts of SelectUSA with specific questions or connection requests. In our experience, hosts are the most underutilized assets at an event. Having vetted every participant at the Summit, they are your best bet for high-quality references. And because they rarely get asked for this type of information, they’re often happy to help. As we explained in our last post, the key to maximizing ROI at SelectUSA is to arrive with a set of clearly articulated goals and an agenda for how to achieve them. Like any good trade show strategy plan, this requires putting in a good deal of time before the event even takes place. Developing and uploading a 1-pager on the matchmaking site, reaching out to event hosts and economic development officers from regions of interest, and mapping out your priority workshops are just a few great ways to transform your goals into an action plan. Everyone who comes to SelectUSA is aiming to achieve something different. The trick is to find value in every available minute. We hope this quick overview of all that SelectUSA has to offer will get you started. About MEET (meetroi.com) helps international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going

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Creating Your SelectUSA Success Plan, Part 1

Last year, the team at MEET joined more than 3,000 international business investors, U.S. economic developers, CEOs, government officials and market-entry thought leaders at the 2018 SelectUSA Investment Summit. Unequivocally, SelectUSA 2018 was the best trade event we’ve ever attended and we’re thrilled to be returning this year. For companies looking to scale internationally to the U.S. market, you’d be hard pressed to find a better opportunity to help you achieve your goals. At MEET, we help international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. One of the most effective ways we do this is by ensuring that every investment of time and resources in the U.S. market is maximized. This requires an immense amount of trade show strategy planning—from event selection, marketing design, execution, and follow-up. In our recent webinar, Setting the Table: Creating Your SelectUSA Success Plan, Part 1, our goal was to help companies planning to attend SelectUSA approach the event from the perspective of a trade show strategy plan. In essence, how to apply our strategic planning and implementation tools to the best opportunity in the business. Setting your goals for SelectUSA For many companies looking to scale to the U.S. market, SelectUSA represents months or even years of planning executed in a 3-day event. Fully leveraging this opportunity requires setting clearly articulated goals for: What you’re aiming to accomplish; Who you’re aiming to meet; and What you’re aiming to learn. Goal-setting your trade show strategy is similar to using the gym. A facility manager fills the gym with all sorts of equipment with the expectation that not everyone will use every asset but some combination will satisfy each individual’s purpose for being there. It is therefore up to the individual to identify the best regiment to achieve their desired results. Similarly, every trade show attendee comes to an event with different goals and priorities. Meanwhile, the event organizers have curated a full program of tools of resources with these goals in mind. Y(our) role is to develop a unique plan of action (meetings, booth strategy, speaking events) to achieve them. SMART Goals For a really simple way to look at effective goal-setting, we like to refer to SMART goals — Specific, Measurable, Achievable (realistic), Relevant (to the priority that you’ve set), and Time-bound, i.e. it’s not a goal if you don’t have a deadline for meeting it. High-level examples for SelectUSA may include determining the best city in which to scale your venture, connecting with U.S. investors, and developing channel partners. Using SMART to distill these goals into a clearly articulated action plan will help you be more effective at prioritizing your agenda, and at networking. The better you are at succinctly expressing your purpose for attending SelectUSA, the better those around you will be at helping you achieve your goals. Setting your agenda Now that you have your SMART goals, it’s time to set your agenda. That means determining who, of the approximately 3,000 people in attendance, are your primary targets and how you will meet them. These are not general categories or types of people, i.e. investors or marketing consultants, though that’s a great place to start. Rather, these are people by name or discipline/role who you know will be in attendance and networks you can use to connect with them. At MEET, we recommend taking a deep dive into the SelectUSA platform (schedule of events, attendees and resources) as soon as possible, and creating a map which overlays your top three market entry priorities with the most valuable resources. Back to our gym analogy, maximize ROI by becoming your own ultimate trainer. Identifying your best leverage points Like sand in an hourglass, time does run out on great opportunities like SelectUSA. Another strategy for maximizing ROI at high stakes events like this one is to utilize every available minute the show has to offer and identify your best leverage points for making connections. You are not restricted to the event dates to schedule your meetings. As soon as the event app is available, you should begin matchmaking, even setting up preliminary meetings. Positioning yourself so that you can have second and third-level conversations at the event. This will create more value than trying to follow-up remotely from your home market. Maximizing ROI at a unique opportunity like SelectUSA requires preparation. Setting goals that you can clearly articulate, mapping a strategic agenda over these goals, and leveraging every opportunity before the event to connect with the most valuable resources are a great place to start. About MEET (meetroi.com) helps international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward.  Contact Bill Kenney for a free, no-obligation consultation bill@meetroi.com or +1 (860) 573-4821.

Return on Investment

Maximize Your Trade Show ROI by Running Through the Finish Line

Trainers and experienced athletes will always say, “It’s not enough to complete the race—you need to run through the finish line.” After months of hard work and training, it might seem obvious that you’d do everything to maximize your results. The reality, particularly for less experienced runners, is quite the opposite. With the finish line in sight, many athletes begin to ease up and succumb to an “I’ve already won” or  “it’s good enough” attitude. The results of this behavior are nothing less than disappointing. See this often repeated example of a runner slowing early and losing a race. The key to maximizing trade show ROI When approaching trade shows and in-person events, particularly high ROI opportunities like industry matchmaking events, it is critical that your team not only makes it to the end but runs through the finish line. At MEET, we talk a lot about the importance of advance preparation for trade show events. We refer to it as “winning the race before it begins,” which is to say that your best indicator of ROI will be the amount of preparation time and resources you invest before your team ever hits the trade show floor. Also fundamental to maximizing ROI is finishing strong and committing similar time and resources to effective follow-up, which includes analyzing your results and prioritizing your post-event strategy. A prime example of opportunity lost Also known as brokerage events or business speed-dating, industry matchmaking events are uniquely profitable opportunities for B2B companies to achieve sales partnerships. For international companies scaling to the U.S. market, one sale at a venue like this has the power to fundamentally change a companies market position and trajectory. And yet, we have watched companies not only slow down before the finish line but leave early, thereby squandering and failing to realize the events full potential energy. The truth is, at every trade show and in-person event, we see exhibitors and participants leaving early. This creates two major issues, the first of which are the potential lost opportunities for meetings. Quite often the best connections happen at the end of events as it can take multiple “impressions” for the most valuable prospects to opt-in. The second has to do with the follow-up strategy. When a team disperses without clear action items and next steps, their ability to maximize ROI is impacted exponentially. What a difference a day makes At MEET, we help international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. With 75+ years of experience in the field, we’ve seen companies make a lot of mistakes that impact their ROI. Fortunately, we’ve also developed a system of best practices to overcome them. One best practice that we would equate with running through the finish line in a big race is keeping your team at the event site for a full day after it is over to accomplish the following four goals: Use a multi-criteria based scorecard to narrow down which opportunities will be targeted; Discuss and finalize decisions, priorities, and a timeline for follow-up; Divide up these responsibilities across all team members; Do the follow-up right there, onsite, before leaving the event city Appoint one person to be the “expediter” to ensure that everyone does their bit and to report back to the whole on goals achieved by a set date. Interested in learning more about how to implement a post-event strategy before your team has left the event? Contact us today. For many firms, events can sometimes feel like a distraction—time away from the office and existing customers, for outcomes that may or may not materialize. At MEET, we believe that when executed effectively, trade shows deliver the most efficient way to get face-to-face with a target prospect. Failing to fully leverage trade show and in-person event opportunities is a huge waste of time and resources. Our goal is to help you avoid that mistake This is why we recommend maximizing your ROI, in some cases, by keeping your team at the event an extra day. Events are exhausting, even for the extroverts among us. Too many trade show exhibitors, like too many runners, begin to relax when they see the finish line. They notice the others around them and lose sight of their ultimate goal of achieving their personal best. Running through the finish and maintaining enough energy to devise and execute the best possible follow-up strategy will not only maximize your team’s ROI, but it will also deliver a sense of confidence and achievement that will make you stronger (athletes) overall. For more on MEET’s unique approach to tackling Trade Show ROI, check out our Special Report: How to Maximize ROI with a Trade Show Strategy Plan. About MEET (meetroi.com) helps international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward.  Contact Bill Kenney for a free, no-obligation consultation bill@meetroi.com or +1 (860) 573-4821.

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Scaling to the U.S. Market? Time to Sweat the Small Stuff

It’s easy for international CEOs who are scaling to the U.S. market to get completely absorbed by tangible tasks like fundraising, customer validation, and team building. While these milestones are fundamental to any U.S. market entry endeavor, there remain less tangible, “softer” tasks that scaling CEOs must master in order to achieve success. Tasks like fitting in culturally and building local networks of support. In our recent blog series reflecting on our conversation with Priscila Bala, Head of the New York Office for Octopus Ventures, we covered best practices for internationally scaling firms related to fundraising, team building, and market testing. We concluded our conversation by discussing the less tangible prerequisites to successful scaling, such as bridging cultural divides and how to compensate for the absence of a business network. Learning in context People often joke that the U.S. and the UK are separated by a common language. In the context of scaling to the U.S. market, this typically means that companies misinterpret shared language as shared business culture and as a result fail to account for the vast array of small but critical differences between the two countries. Priscila suggests that it takes several visits to the U.S. over an extended period of time to actually appreciate its cultural differences. “I like to encourage entrepreneurs to forget everything they’ve learned about the U.S. and pretend they’re expanding to China or Japan. I ask them: How would you behave? What would you take for granted? What would you question? What would try to learn? Because the U.S. feels familiar, people skip that step of recognizing that it’s an incredibly different culture.” From how informal Americans can be in conversations, to the value of small talk, and to predicting next steps in a negotiation, cultural differences are best learned in context and that will require time on the ground. As Priscila reminded our listeners, the U.S. itself is a culturally diverse place. From doing business in New York to Los Angeles, foreign companies report having vastly different experiences with U.S. funders, service providers, and contractors based on differences in pace, formality, and perceived friendliness. Saving time and money The ability to understand the culture of the country you are aiming to scale into is more than just a “nice to have”.  It can easily save you time and money when building relationships that lead to sales. Priscila points out that while B2B Europe is still very relationship driven in terms of how it manages sales and contracts, the U.S. tends to be more value and criteria driven. “Buyers do their homework and if you don’t meet those criteria, it doesn’t matter how nice you are. What you don’t want is to misread a situation and spend a lot of time spinning your wheels with contracts or conversations that are not going to happen.” The key to building local networks Local networks provide companies powerful insight into market trends, policy changes, and in some cases, a reliable stream of new customers. Foreign companies entering the U.S. market lack these networks and the unique benefits they offer. The key to making up for this loss, Priscila suggests, is to build the type of team that is both aware of the culture and skilled in identifying and forging strategic relationships—the type of relationships you might take for granted in your domestic market. “It’s critical to have people on your team who are open to the challenge and understand how to build alliances, ask the right questions, and get under the skin of what’s really happening. Ultimately this is the missing link for many scaling firms.” The role of relationships in U.S. market entry is complex. On one hand, in the B2B space, foreign firms may feel that U.S. deal-making underemphasizes the role of relationships and relies too heavily on criteria-based decision-making. On the other hand, building relationships in a foreign market are critical to understanding cultural dynamics and developing local networks of support. In essence, scaling into the U.S. market means sweating the big and small stuff. Putting together the right team to help you manage it all, helps. To hear more from Priscila about the challenges and best practices to U.S. market entry, check out our full interview: Reviewing Octopus Venture’s Treatise on U.S. Market Entry: “Question the Questions.” For access to all of MEET’s webinar content on how to successfully scale your company in the U.S. market through trade shows and in-person events, subscribe to our YouTube Channel. About MEET (meetroi.com) helps international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward.  Contact Bill Kenney for a free, no-obligation consultation bill@meetroi.com or +1 (860) 573-4821.

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3 Steps to Fundraising Your International Scaling Venture

Few companies are able to fund an international scaling venture completely on their own. Effective fundraising requires striking the right balance between proving your ability to succeed and making a strong case for how funding will get you there. In essence, you need the chicken and the egg. To explore this topic of fundraising for internationally scaling firms, we spoke with Priscila Bala, Head of the New York Office for Octopus Ventures and the driving force behind Question the Questions, a comprehensive resource guide to U.S. expansion. Step 1: Put yourself in the investor’s shoes Whether you’re looking for investors to fund your expansion or plan to apply existing capital from your current round, it’s critical that you understand growth milestones from an investor’s perspective. According to Priscila, “you have to be incredibly mindful of what investors consider to be the tactical milestones for a successful next fundraise. The bar keeps changing and this is something that a lot of entrepreneurs don’t understand intuitively.” Despite what feels like immense progress from your perspective, measured growth must be calibrated with investor milestones such as hitting customer acquisition or revenue targets, adding critical team members or channel partners in the new market, and exceeding repeat sale or retention metrics. Step 2: Time your scaling to avoid failure Considering the timing of an expansion, Priscila points out, is critical to successful fundraising. “CEOs need to consider whether internationalizing now will help you, or will it actually hinder you in achieving your milestones if building a global business is part of the story used to attract investors.” Placing growth milestones ahead of your international scaling plans will help to secure your company’s foundation and improve your chances of attracting investment for scaling. Once you begin your expansion to other markets, it will be almost impossible to sustain your fundraising capacity should any of those efforts fail. Perhaps the best possible time to attract investors to help you scale is during your highest rate of sustained growth in your domestic market. The ability to demonstrate success at home will put you at the top for investors who want to help you scale. As Priscila points out, we may all agree where you’re trying to go, but the question for investors is “do I really trust that you’re going to get there.” Step 3: Look for investment when you don’t need it. It is common practice for companies to recognize their need for capital the moment they start running out. This is a recipe for failure. The process of fundraising can take a full six months. Assuming you have money today: 1. Forecast when you will need money to fund your next growth milestone; 2. Backtrack six months; 3. Put in place a plan to have proven investor milestones by that date. In addition to achieving milestones in preparation for investment, companies also must take into account the dynamism of capital markets, staying on trend and keeping competitive amongst other investment opportunities. While a focus on milestones is important, it’s also important to poke your head out of the tunnel and explore how your ROI offer compares in the broader investment landscape. As Priscila points out, outcomes are a relative measuring stick rather than an absolute one. Even if yours are excellent, it’s essential that you keep a pulse on the market. It all comes back to balance Investors are looking for ambition, but perhaps more importantly, they want to see that you are realistic and that you understand the complexity of the decisions that you’re making. The magic of really great entrepreneurs, Priscila states, is that they’re able to balance ambition and calculated growth. They “create momentum such that the moment something has been proven, they throw fuel under it, and let it grow.” With all growth comes risk. Keeping an eye on your goals and future needs while strengthening your position in the domestic market will be your best leverage point with investors. Those who can successfully balance these responsibilities will naturally rise to the top. To hear more from Priscila about the challenges and best practices to U.S. market entry, check out our full interview: Reviewing Octopus Venture’s Treatise on U.S. Market Entry: “Question the Questions.” For access to all of MEET’s webinar content on how to successfully scale your company in the U.S. market through trade shows and in-person events, subscribe to our YouTube Channel. About MEET (meetroi.com) helps international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward.  Contact Bill Kenney for a free, no-obligation consultation bill@meetroi.com or +1 (860) 573-4821.

Return on Investment

Building Your U.S. Market Entry Team

The task of building a U.S. market entry team is full of tough decisions. For example: Should we transplant key leadership from the home market or just hire locally? How do we maintain company culture and quality of service from so far away? What kind of investment is necessary to be a competitive employer in the U.S.? The answers to these questions will depend heavily on the industry you’re in and whether you’re a B2C or B2B company. Either way, you don’t have to figure it out all on your own. To explore this topic of how to build an effective U.S. market entry team, we spoke with Priscila Bala, Head of the New York Office for Octopus Ventures and the driving force behind Question the Questions, a comprehensive resource guide to U.S. expansion. Building traction helps Fortunately for B2C companies, it tends to be a lot easier to build traction entirely from Europe if you’re distributing via a marketplace or central distribution channel like an app store. According to Priscila, building initial traction is key to attracting top candidates. “Tech is booming in the U.S. and the best people have job offers from large and established tech companies and other successful startups from around the world. If you cannot demonstrate traction in the market, you’re unlikely to be able to attract the people that you want.  Anyone who has experience in scaling a foreign tech company from the ground has an abundance of options at the moment. It’s a buyers market in their favor.” Top candidates want to know that their walking into a well-structured company that has been highly strategic in timing their scaling endeavor. Traction helps to demonstrate that. You get what you pay for With U.S. market entry comes high compensation costs. To ensure that you’re getting the most qualified people in the market, you have to pay top dollar, which includes competitive benefits packages and stock options. Priscila warns that compensation is not the only investment scaling firms have to make in order to draw the highest quality candidates. “For B2C companies, in particular, you need extensive market data to be able to show who your customers are and how you’re attracting them. You’re more likely to convince someone really good to jump ship and help you build if their path to success is more clear.” Without that data, Priscila warns, it’s not only hard to attract top talent, but it’s also hard to know whether someone’s a good fit after a significant investment of time and money. “If you hire an American, it will take at least six months to figure out if it’s working out, what traction they’re getting, if they’re embedded in the team, and whether they understand the culture. By the time you figure out this person wasn’t the best fit, you’ve easily lost $1 million.” The importance of maintaining company culture Company culture takes time to build and is often rooted in a number of shared experiences that bond your core leadership team. Establishing a new presence with a newly hired American at the helm puts you at risk of jeopardizing those hard-earned intangibles that strengthen your company’s mission. “Frequently, we see firms ending up with two organizations operating under different cultural behavior sets of practices. That can create immense frustration and even slow down decision-making because you may not be sharing information due to lack of trust. It becomes really ineffective.” This division, Priscila warns, becomes especially harmful when one market outperforms the other. “Because the U.S. is a bigger market than most companies are used to, we’ve witnessed cases where once the American side’s revenues reach or exceed the home country’s, resentment starts to build. Feelings of, “we’re carrying a lot of the business but all of the decision-making is happening elsewhere,” is not uncommon.” Key advice for building a U.S. market entry team Octopus Ventures recommends having a founder or executive DNA on the ground in the scaling market. According to Priscila, the question comes down to whether this person is willing to sacrifice their existing responsibilities to travel back and forth to ensure U.S. market entry is successful. “People very often underestimate how painful those plane rides are going to be and how challenging it is to all of a sudden feel out of the loop in Europe because of the time they’re devoting to coordination and communication.” Building a strong team of people you can be honest and grow with is critical. One strategy that Priscila recommends is to develop a working group and set milestones. This will enable you to assess at three-month intervals how working as a divided team has affected your outcomes and make adjustments along the way. Priscila also recommends practicing what it will feel like to add 24 hours to any decision you have to make, as this will be the case when scaling from Europe to the west coast of the U.S. “Practice will help you figure out if you need an internal solution. It can be a creative and constructive process that might even make your domestic business better because now you’ve also learned best practices on flexible and remote working.” To hear more from Priscila about the challenges and best practices to U.S. market entry, check out our full interview: Reviewing Octopus Venture’s Treatise on U.S. Market Entry: “Question the Questions.” For access to all of MEET’s webinar content on how to successfully scale your company in the U.S. market through trade shows and in-person events, subscribe to our YouTube Channel. About MEET (meetroi.com) helps international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward.  Contact Bill Kenney for a free, no-obligation consultation bill@meetroi.com or +1 (860) 573-4821.

Return on Investment

The Answer to U.S. Market-Entry is Not in the Tea Leaves

Succeeding at U.S. market-entry is such an enormous task it’s no wonder people look for shortcuts. And yet, it is these shortcuts, these efforts to predict success without the investment to prove it, that are the greatest source of failure for scaling firms. To explore this topic of how to avoid shortcuts to U.S. market-entry, we spoke with Priscila Bala, Head of the New York Office for Octopus Ventures and the driving force behind Question the Questions, a comprehensive resource guide on U.S. expansion. What is the riskiest shortcut a scaling firm can take? The riskiest shortcut is mistaking initial traction for product market fit. According to Priscila, “the challenge is when companies start getting to that $1-3 million mark, they’re feeling great, and they’re thinking we got this, we found our product market fit, now we can expand.” In fact, as Priscila points out, getting a certain number of customers doesn’t necessarily mean that your company will be able to meet the next scale-up milestone and the one after that. That’s because the bigger the market is, the larger the share of innovators who want to try new things and have the budgets to do so. Early success in this environment is crucial, but it also puts you at risk of misreading these results in terms of growth capacity. “Until you’ve had the opportunity to go through some periods of churn and repeatability to understand the patterns around what customer retention means for you, it is very difficult to know you’ve found product-market fit.” The benefit of an all-in approach Octopus Ventures works with some of the most successful European-based companies exploring U.S. market-entry. We asked Priscila for a prime example of an all-in, no shortcut approach to scaling. Here’s what she shared. “Graze, a UK-based subscription snack company, started initially shipping snacks to Americans from the UK. But in order to truly test the market, they invested in an Americanized website and customer service in U.S. time zones. The data signals they received from this were strong and because they were already doing $20-30 million in revenue at home, they could do it properly.” “In a matter of a year, Graze had scaled in the U.S. bringing in an additional $20 million. They not only got the testing right, but the timing as well. They were able to focus on scaling because the home business was secure.” Protecting yourself against a false positive result Even for those who aren’t necessarily looking for shortcuts, there’s always a risk of getting a false positive on your market-testing results. We asked Priscila how she helps clients protect against this. “The process of ensuring against a false positive is going to vary a lot depending on the context, the industry, and the stage the company is in.” Priscila points out that in instances where products have multi-year contracts or platform integrations that make it difficult for customers to walk away, retention data may be skewed. In cases where it’s easy for customers to walk away from your product, the process of ensuring against a false positive is different. “We want to see data like really high NPS (Net Promoter Scores), and what percentage of customer acquisition is word-of-mouth versus paid. It’s truly a matter of stress testing, looking at the sensitivities. If we’re wrong, what’s going to happen and at what price, and if we’re right, do we risk anything by waiting six months or a year.” Withstanding the journey of U.S. market-entry As Priscila points out, scaling into the U.S. market is a bit like the Odyssey. Odysseus knew where he wanted to go but it took him ten years and he had a number of adventures along the way. “You have the destination in hand but it’s important to be flexible about the journey.” Doing customer development right, without shortcuts, will take time. Part of success is being able to withstand the ride and seeing value in precision. To hear more from Priscila about the challenges and best practices to U.S. market entry, check out our full interview: Reviewing Octopus Venture’s Treatise on U.S. Market Entry: “Question the Questions.” For access to all of MEET’s webinar content on how to successfully scale your company in the U.S. market through trade shows and in-person events, subscribe to our YouTube Channel. About MEET (meetroi.com) helps international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward.  Contact Bill Kenney for a free, no-obligation consultation bill@meetroi.com or +1 (860) 573-4821

Return on Investment, Workshops and Webinars

Getting U.S. Market Entry Right the First Time Around

The phrases “fail fast,” fail often,” and “fail better” abound the literature on successful entrepreneurship. Yet regardless of one’s exposure to the idea of failure, it’s never easy, particularly for entrepreneurs who have already experienced the feeling of starting a successful company. One of the greatest challenges foreign-based firms face with U.S. market entry is the fact that they’ve already succeeded in building a successful company at home. Internationalization is not simply more of the same. It requires a localization strategy that calls into question every assumption about your existing business model. To explore this topic of localization and getting U.S. market entry right the first time around, we spoke with Priscila Bala, Head of the New York Office for Octopus Ventures and the driving force behind Question the Questions, a comprehensive resource guide on U.S. expansion. Here’s how Priscila’s recommends starting the U.S. market entry process. Understanding true costs The first step Priscila recommends is to “sit tight at home and set up a little SWAT team” to tackle localization. This team must operate under the assumption that your existing business model and value proposition will not work in the new market. Everything must be tested and analyzed. The task of localizing your business strategy for a new market requires immense resources, particularly the time and energy of this team. “It’s critical that clients are aware of the cost on those people’s time and energy. Even if you think you’re not spending extra money to hire someone to do this work in the U.S., you’re taking these resources away from somewhere else.” Market-testing Similar to that first time you went to market, the first step to localization will be to validate your product with real U.S. customers. Priscila advises that getting these first few customers is critical to proving that your pricing model will work in the U.S. market. Business models do not always transfer A common pitfall among firms endeavoring U.S. market entry is the belief that because they are successful in one market, they’re going to be successful in another. Priscila recounted many cases where the scaling business model falls apart because the economics and value proposition between Europe and the U.S. are different, as is the shape of the industry and size of the competition. “We had one case in which a company that was doing super well in Europe managed to fundraise $10 million from a U.S. investor only to die on the beach because the business model simply didn’t work.” Localization means understanding the market, the industry, and the unique value proposition for entirely new early adopters. It also means reallocating your budget. Entering the U.S. market is not only going to cost more than you anticipated, but it’s also going to require you to allocate your budget from a localized perspective. As Priscila explains, “the U.S. spends a lot more on marketing than other markets. Plus it’s going to be more competitive.” As a result, she recommends “leaning in on external resources—service providers, consultants, contractors, part-timers—to test your go-to-market strategy and figure out how to gather feedback from real customers. Setting goals and a deadline As we’ve referenced in a previous post on determining when is the right time to scale, exploring U.S. market entry is similar to sand in an hourglass. Time does run out.  Money, investor support, employee retention: all are limited resources during a high stakes expansion. This is why setting goals, milestones and a deadline for your U.S. market entry is key to getting it right the first time. Even more important, don’t sink the whole ship on your journey out to sea. Metrics may include the number of conversations with potential customers, key service providers secured, and strategic partnerships formed. “Agree to a set of milestones for the next three months at which point the team reevaluates if it’s working. If not, you have to be willing to walk away.” Redefining U.S. market entry success Deciding that now is not the right time to scale to the U.S—before you’ve over-invested time and resources and strained your existing infrastructure—may be your best definition of success. The process of exploring U.S. market entry may also lead you down another path you never expected. “We’ve had a number of situations in which the process of U.S. market entry led clients to think about other markets.” Firms often take learnings from an initial scaling exploration and apply them to smaller, more centralized markets where their strengths are better appreciated. Two years later, with one successful scaling venture under your belt, you may be better prepared to tackle the U.S. market. In essence, getting U.S. market entry right the first time may mean going for it the second time around. To hear more from Priscila about the challenges and best practices to U.S. market entry, check out our full interview: Reviewing Octopus Venture’s Treatise on U.S. Market Entry: “Question the Questions.” For access to all of MEET’s webinar content on how to successfully scale your company in the U.S. market through trade shows and in-person events, subscribe to our YouTube Channel. About MEET (meetroi.com) helps international B2B growth companies soft land and scale in the U.S. through trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward.  Contact Bill Kenney for a free, no-obligation consultation bill@meetroi.com or +1 (860) 573-4821.

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