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Exhibitor Tips, Market-Entry, Return on Investment

How to Research Your Target Customer

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In the ever-evolving landscape of business, understanding your target customer is akin to wielding a compass in uncharted waters—it guides your decisions, shapes your strategies, and ultimately leads you to success. However, the process of researching your target customer goes beyond mere demographics; it delves into the psyche, preferences, and behaviors of your audience. So, how do you embark on this voyage of discovery? Let’s navigate the waters of how to research your target customer together. 1. Define Your Ideal Customer Profile Before diving into the depths of customer research, it’s essential to establish a clear picture of your ideal customer. Define the characteristics, traits, and attributes of the individuals or businesses that are most likely to benefit from your products or services. Consider factors such as age, gender, income level, occupation, geographic location, interests, values, and pain points. Crafting an ideal customer profile provides a blueprint for your research efforts and ensures that you’re targeting the right audience. 2. Utilize Market Segmentation Segmenting your target market into distinct groups based on shared characteristics allows for more targeted and effective customer research. Explore different segmentation criteria such as demographic, psychographic, behavioral, and geographic segmentation. By understanding the unique needs, preferences, and behaviors of each segment, you can tailor your marketing strategies and messages to resonate with specific audience segments more effectively. 3. Gather Data from Multiple Sources Customer research involves gathering data from a variety of sources to gain a comprehensive understanding of your target audience. Utilize both quantitative and qualitative research methods to collect data and insights. Quantitative methods, such as surveys, polls, and analytics tools, provide statistical data on customer demographics, preferences, and behavior patterns. Qualitative methods, such as interviews, focus groups, and social media listening, offer deeper insights into customer attitudes, motivations, and perceptions. 4. Analyze Existing Customer Data Tap into the wealth of data available from your existing customer base to uncover valuable insights. Analyze customer transaction histories, interactions, feedback, and demographic information to identify patterns, trends, and preferences. Look for commonalities among your most loyal customers and high-value clients to refine your ideal customer profile further. Customer relationship management (CRM) systems and analytics platforms can help streamline the process of data analysis and interpretation. 5. Conduct Market Research Beyond your existing customer base, conduct market research to gain insights into broader industry trends, competitor strategies, and market dynamics. Explore secondary sources such as industry reports, market studies, academic research, and trade publications to stay informed about the latest developments in your industry. Additionally, consider conducting primary research through surveys, interviews, and focus groups to gather firsthand insights from potential customers and industry experts. 6. Utilize Online Tools and Resources Harness the power of online tools and resources to streamline your customer research efforts. Leverage market research tools, audience analytics platforms, and social media monitoring tools to gather real-time data on customer behavior, sentiment, and engagement. Explore online databases, consumer panels, and demographic profiling tools to access demographic data and consumer insights. These digital tools offer valuable resources for conducting comprehensive and cost-effective customer research. 7. Stay Engaged and Adaptive Customer research is an ongoing process that requires continuous engagement and adaptation to evolving market dynamics. Stay attuned to changes in customer preferences, industry trends, and competitive landscape. Monitor customer feedback, social media conversations, and online reviews to identify emerging patterns and address customer needs proactively. Regularly revisit and refine your ideal customer profile based on new insights and data sources to ensure that your marketing strategies remain relevant and effective. Researching your target customer is a foundational step in building a successful business strategy. By defining your ideal customer profile, utilizing market segmentation, gathering data from multiple sources, analyzing existing customer data, conducting market research, leveraging online tools and resources, and staying engaged and adaptive, you can gain invaluable insights into your target audience and tailor your marketing efforts to drive growth and success. Remember, the key to unlocking the hearts and minds of your customers lies in understanding who they are, what they want, and how you can fulfill their needs. Read about choosing the right trade show for your business. — About MEET MEET helps international B2B & B2G companies scale in the U.S. through trade shows, events, and strategic connections. Contact Bill Kenney to discuss your U.S. expansion goals bill@meetroi.com or +1 (860) 573-4821.

Exhibitor Tips, Market-Entry, Return on Investment

How to Define Trade Show Objectives

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Trade shows serve as bustling marketplaces where businesses can showcase their products, forge connections, and propel their brands to new heights. However, to navigate these dynamic environments effectively, one must set clear objectives. How to define trade show objectives is akin to charting a course before setting sail—it provides direction and purpose and ensures that every action serves a strategic goal. So, how does one go about defining trade show objectives? Let’s explore the steps to setting sail for success. 1. Understand Your Business Goals to Define Trade Show Objectives Before delving into the intricacies of trade show objectives, it’s essential to align them with your broader business goals. Reflect on what you aim to achieve as a company—are you looking to increase sales, expand your market reach, launch a new product, or strengthen brand awareness? Your trade show objectives should complement and support these overarching business goals, serving as a tangible means to propel your company forward. 2. Identify Specific Outcomes Trade show objectives should be specific, measurable, achievable, relevant, and time-bound (SMART). Identify the specific outcomes you hope to achieve by participating in the trade show. Are you aiming to generate a certain number of leads, secure a certain amount of sales, or cultivate partnerships with industry influencers? By quantifying your objectives, you create benchmarks for success and ensure accountability in evaluating your performance post-event. 3. Consider Different Objectives Trade shows offer a multitude of opportunities beyond just sales. Consider various objectives that align with your business goals and target audience. These may include: Tailor your objectives to suit the unique needs and priorities of your business, ensuring that they are both relevant and achievable within the context of the trade show environment. 4. Prioritize Objectives Not all objectives carry equal weight, nor are they equally attainable within the confines of a trade show. Prioritize your objectives based on their importance to your business goals and the resources available. Focus on one or two primary objectives to avoid diluting your efforts and maximize your impact. For example, if your primary goal is to launch a new product, allocate resources towards creating an engaging booth display, organizing product demonstrations, and conducting targeted marketing activities to generate buzz and interest around your offering. 5. Align with Target Audience Consider the demographics, interests, and preferences of the trade show attendees when defining your objectives. Tailor your objectives to resonate with your target audience and address their needs or pain points. For instance, if your target audience comprises tech-savvy millennials, your objectives may include showcasing innovative technology solutions, organizing interactive demos, and leveraging social media platforms to engage with attendees in real-time. 6. Evaluate Success Metrics to Define Trade Show Objectives Establish clear metrics for measuring the success of your trade show objectives. These may include metrics such as the number of leads generated, sales closed, brand impressions, social media engagement, or return on investment (ROI). Define benchmarks or targets for each metric to gauge your performance and identify areas for improvement. Utilize technology such as lead capture software, customer relationship management (CRM) systems, and analytics tools to track and analyze relevant data effectively. To define trade show objectives is a critical step in maximizing the value of your participation and ensuring a return on your investment. By aligning your objectives with your broader business goals, identifying specific outcomes, prioritizing objectives, aligning with your target audience, and establishing clear success metrics, you set the stage for a successful trade show experience. Remember, clarity of purpose breeds confidence, direction, and ultimately, success in the bustling seas of trade show commerce. Read this recent post for more on this topic, Navigating the Trade Show Terrain: Choosing the Right Trade Show for Your Business. About MEET MEET helps international B2B & B2G companies scale in the U.S. through trade shows, events, and strategic connections. Contact Bill Kenney to discuss your U.S. expansion goals bill@meetroi.com or +1 (860) 573-4821.

Exhibitor Tips, Participant Tips, Workshops and Webinars

Why Should I Participate in Trade Shows?

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Trade shows are a vital component of many business strategies due to their multifaceted benefits. These events provide businesses with unique opportunities that are difficult to replicate through other marketing channels. Here are several reasons why trade shows are important for businesses: 1. Direct Customer Engagement Trade shows offer businesses the chance to interact directly with potential and existing customers. This face-to-face engagement allows for real-time feedback, personalized interactions, and the building of trust and rapport. Customers can see, touch, and experience products firsthand, which can significantly influence their purchasing decisions. 2. Lead Generation One of the primary benefits of trade shows is the ability to generate high-quality leads. Attendees are often decision-makers or have significant influence within their organizations. This targeted audience means that the leads collected are more likely to convert into actual sales. Moreover, they often attract people who are actively looking for solutions, making them warmer prospects compared to leads generated through cold outreach methods. 3. Brand Awareness and Visibility Participating in a trade show increases brand visibility among a concentrated group of industry professionals and potential customers. Even if attendees do not make an immediate purchase, they become aware of the brand, which can influence their future buying decisions. A well-designed booth and effective promotional materials can leave a lasting impression. 4. Competitive Analysis Trade shows provide an excellent opportunity for businesses to observe their competitors. By walking the floor, businesses can see what others are offering, their marketing strategies, booth designs, and customer engagement tactics. This competitive intelligence can inform a company’s own strategies and help them stay ahead in the market. 5. Networking Opportunities Trade shows bring together a wide range of industry players, including suppliers, distributors, and potential partners. This concentration of industry professionals facilitates networking, which can lead to strategic alliances, partnerships, and collaborations. Networking at trade shows can also lead to media coverage and PR opportunities, further enhancing a company’s visibility. 6. Market Research and Trend Spotting Attending trade shows allows businesses to keep a pulse on industry trends and innovations. They can gather insights into emerging technologies, new products, and shifts in customer preferences. This information is invaluable for product development, marketing strategies, and overall business planning. 7. Sales and Order Taking Many businesses attend trade shows with the primary goal of closing sales and taking orders. The concentrated environment of interested buyers makes it an ideal setting for demonstrating products and services and securing commitments. They often have dedicated areas for order taking, which can streamline the sales process. 8. Product Launches Trade shows are an ideal venue for launching new products or services. The gathered audience of industry insiders and media representatives provides a captive audience for product demonstrations and announcements. A successful product launch at these industry events can generate buzz and media coverage, amplifying the reach beyond the event itself. 9. Educational Opportunities Many trade shows feature seminars, workshops, and panel discussions led by industry experts. These sessions provide valuable learning opportunities for businesses to gain insights into industry best practices, regulatory changes, and innovative solutions. Staying informed through these educational sessions can help businesses adapt and thrive in a competitive market. 10. Building Relationships Building and maintaining relationships with existing clients, suppliers, and industry peers is crucial for long-term success. Trade shows offer a conducive environment for nurturing these relationships, as the informal setting can foster deeper connections than formal business meetings. Trade shows play a critical role in business development by offering a multifaceted platform for engagement, learning, and growth. The unique combination of direct customer interaction, lead generation, brand visibility, competitive analysis, and networking makes such events an indispensable tool for businesses aiming to enhance their market presence and achieve their strategic goals. By leveraging the opportunities presented businesses can stay competitive, innovate, and expand their reach in the market. For an expanded view on this topic refer to our article How to Choose the Right Trade Shows for Your Business. — About MEET MEET helps international B2B & B2G companies scale in the U.S. through trade shows, events, and strategic connections. Contact Bill Kenney to discuss your U.S. expansion goals bill@meetroi.com or +1 (860) 573-4821.

Market-Entry

The 3 Truths of Gaining U.S. Sales Traction

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Have you ever gleaned lessons that you’d rather not relearn? These invaluable insights often come at the expense of trials and tribulations, leaving indelible marks that shape our future endeavors. The same is true for most companies as they learn how to get US sales traction. With over a decade of experience aiding international B2B and B2G companies in gaining traction and scaling operations in the U.S., we’ve distilled three core truths. These revelations stem from witnessing companies grappling with these lessons firsthand. The toll of failure ranged from significant financial setbacks to personal upheavals, including health struggles and even marital strains. By embracing these truths, you’ll pave a smoother path toward validating product-market fit, fostering traction, and achieving scalability within the U.S. market. Customer Density is Critical for US Sales Traction Securing a sale is no small feat, especially in a new market. The inaugural sale invariably proves the most arduous, entailing a labyrinthine journey fraught with many potholes and hazards. In the U.S., establishing trust amidst unfamiliarity—be it with your brand, customer base, or market successes—poses a formidable challenge to conversion. The path to easing subsequent sales lies in proximity. To achieve this the second customer shares a strong linkage or industry alignment with the first. This proximity capitalizes on insights gleaned from the initial sale. This leverages knowledge of customer pain points, relevant use cases, and implementation hurdles to expedite and enhance subsequent transactions. Beyond bolstering sales efficiency, prioritizing customer density streamlines onboarding, service delivery, and ongoing maintenance—a holistic approach pivotal to sustainable growth. Founder-Driven Sales A common pitfall for companies venturing into the U.S. market is entrusting initial sales efforts to local representatives. This approach often backfires due to several reasons: Lack of Foundation: Local representatives commence with zero customer anecdotes, institutional insights, or adeptness in articulating your tailored solutions to target buyers. High Turnover: U.S. sales representatives, if met with initial challenges, swiftly move on to other prospects, amplifying turnover costs. Dependency Challenges: New market entry necessitates robust support from various departments at the home office, a rapport difficult for local reps to establish. Founder-driven sales circumvent these hurdles, offering a higher likelihood of success during the nascent stages of U.S. expansion. Founders bring unparalleled historical context and narrative depth, fostering connections and they navigate organizational support structures with ease. The founder’s initial presence in the U.S., albeit minimal, gradually escalates alongside demand, persisting until a repeatable sales process emerges—typically spanning 12 to 24 months. Agile Marketing Communications Upon entering the U.S. market, companies often overestimate their grasp of customer acquisition strategies. This overconfidence manifests in rigid promotional materials, similar to casting a fishing line without considering bait or fishing grounds. Similar to planning a fishing trip, your U.S. market strategy should address three key questions: What’s the Target Fish? Where’s the Best Fishing Spot? Which Bait to Use? Adopting an agile marketing approach empowers local teams to iteratively refine marketing assets, swiftly adapting to evolving market dynamics. This nimble methodology minimizes both time and cost investments, which are crucial for establishing traction, and then identifying and scaling a sustainable sales system. By embracing the principles of customer density, founder-driven sales, and agile marketing communications, your journey into the U.S. market can be marked by strategic finesse rather than repeated trials. May these insights serve as a beacon, guiding your business through the intricacies of market entry and positioning it for enduring success in the competitive landscape of the United States. How to Get US Sales Traction Resources Learn about our Intelligent Trade Show System MEET’s Belly2Belly Podcasts About MEET helps international B2B & B2G companies gain traction and scale in the U.S. through trade shows, events, and strategic connections. Contact Bill Kenney for a no-obligation conversation: bill@meetroi.com or +1 (860) 573-4821.

Market-Entry, Workshops and Webinars

Why Are You Expanding Internationally?

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One place where internationalizing companies get tripped up is not being clear about the purpose of the international expansion. If you can’t answer or don’t have an answer to the question, “why are you expanding internationally?” then it’s probably something you need to step back and answer. Think about all of the reasons why you might expand. Your reasons for expanding should be fully in line with what your goals are as an organization. Answer, “what do you want to accomplish and by when?”  As you can understand and articulate your organizational goals, lining up your international expansion to those goals is paramount for an efficient and successful expansion. Ultimately, all of our businesses are operating on limited resources the top of which are time, people, and capital. It is critical then that we use those precious resources to our best advantage. So, think about the goals that you have and how will expanding internationally helps accomplish those goals. Conversely, it is also important to consider how will international expansion potentially puts those goals at risk. Being aware of the potential challenges and risks will enable you to realize and manifest the best decision-making and strategies. These top reasons for expanding internationally should help you begin the process. You will likely think of others and add them to the list. Expand service to existing customers. Expanding to satisfy current customer demand is far and away the safest and most reliable reason to expand. Having ready customers and profit streams pulling you into a new market better assures financial stability and success. Potential to increase revenue and profits. Going to new markets where there are more and/or higher-margin customers can be a great reason to expand. Entry into new markets. There is a learning curve when you enter any new market. Starting sooner can potentially get you further ahead faster. Expand customer base. Whether it’s a land grab or incrementally growing your customer base taking market share is a mid and long-term play. Diversification through expansion. Besides growing revenue and profits, diversifying your markets can also help stabilize the business long-term by hedging individual market variability. Access to additional talent. New markets bring significant opportunities to add new team members with advanced skills, competencies, and experiences. Building a strong global team of “A players” is the hallmark of every great company. Gain competitive advantage. Outflanking the competition in new markets can create additional competitive and market share opportunities.  Enhance and improve company reputation. Larger customers can be attracted as your global footprint increases. Reference customers in new geographies and industry verticals accelerate growth as these examples build market trust. Create economic and operational efficiencies. Done right, the expansion of your organization will create operational efficiencies as costs are spread over more customers and revenues. About MEET (meetroi.com) helps international B2B companies gain traction and scale in the U.S. through trade shows, events, and strategic connections. MEET’s processes help its clients ramp up sales quickly and maintain a steady stream of high-quality prospects going forward. Contact Bill Kenney for a no-obligation conversation: bill@meetroi.com or +1 (860) 573-4821.  

Workshops and Webinars

Mastering Virtual Meetings with Melanie Fox, Founder, Speech Fox

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Link to podcast found HERE Transcript to podcast found below: Bill : Hi and good morning Bill Kenny here from meet and this is the belly2belly podcast today we have a fantastic guest, Melanie Fox from Speech Fox, and Melanie, welcome today. Melanie : Thank you so much. Good morning. Bill : Good morning. And so you know one of the really interesting things about kind of where we are right now we’re you know, a year into roughly a year into this COVID crisis and you’re just so used to meeting online now but it it clearly, some are really good at it. Some are less good at it. And you’ve been working with folks about sort of optimizing their use of the Zoom platform, both from a technical standpoint, but also from a functional standpoint and what you know, what do they do and how do they do it? And, you know, I think this is a really interesting area to dive into, because we now have I mean, you see, you know, certainly there’s a lot less or almost no in-person meeting going on. Everything is virtualized, whether it’s trade shows, or people are doing more webinars and podcasts and all that, to try to find ways to interact. There are more virtual meetups, all different types of ways to use these virtual platforms. And but yet, you know, I think there’s still maybe it’s a variety of etiquette issues or, or, or technique issues that are opportunities for all of us that are using these platforms. So today, I’m hoping that we can talk through not just where the challenges are but maybe where some of the best practices are. Before we get into that, though, let’s take a minute and learn more about you. And do you want to just give us a few minutes on your background and your work and what you do at speech, Fox? Melanie : Sure. So, again, I’m Melanie Fox. I founded Speech Fox, about 20 years ago, it a little bit informally at first and then more formally and my specialty is coaching speech. So I’m a speech coach, but I specialize in a few things, accent production for folks from all over the world, including folks with regional accents in the United States that they feel like might get in the way and then folks who are second language learners or maybe, maybe it’s their third or fourth language, so folks who speak English as a new language that they learned right away as a teenager or older and so English is not a native tongue for them. So folks that need work on their accents are one of the primary sectors of my client base. And another function of what I do with my clients is work on presentation skills, which now is heavily virtual. I help folks with their presentation skills both on site and online. But of course, due to COVID. My work currently is exclusively online for everyone’s safety and it’s a lot of fun to coach people to use this not so new medium anymore, to really do their best work and be really engaging. So that’s part of what I do some other facets of what I do. I am a dialect coach, so I help actors change their accent. Maybe they want to speak Standard American English and maybe they want to sound like they’re from somewhere else in the world. So I do that as well. And most recently, I started work with a company called Mango Languages. It’s the language app that I’ve loved the most for years. And I was a fan of it. I met some folks at a conference got so excited about their product that a few years later turned out I wound up trying to spread the love of world language learning. And they have a we have an app and also light language lessons. So I’m the coach for English accent reduction and when I meet people who need coaching on other languages, I do that through my partnership with Mango Languages. So that’s sort of what I do in a nutshell and it covers everything from communication in English to presenting online to communicating and presenting in another language on in any medium. So I hope that sums it up. Bill : That’s fantastic. Now thank you so much, Melanie. So I’m thinking that it would be good for us to do it. Obviously there are a few different personas who are using the virtual platforms. And you know that maybe the first one that comes to mind is that person who’s hosting a webinar or some type of event like that, maybe an executive briefing or something of that nature. You know, let’s talk through some of the things that you’re seeing are important for that individual to consider maybe some of the challenges that you see people having in facilitating those types of meetings. Melanie : Sure. So one of the first things if somebody can ask me for my help in consulting on a presentation, the first thing I usually ask is, how big is the audience? What’s the goal? And you know, what, what do you envision this meeting or presentation to look like? And what the reason I’m asking this is to make sure they’re choosing the right tool or a tool that works well for that type of that type of online meeting or event. For example, Zoom is, I think, far and away I would guess, the most popular these days. And there are different flavors of zoom. There’s the regular Zoom meeting like the one we’re on now, which I think is very conducive for you know, up to could be up to 50 100 people if you’re really really skilled at manipulating zoom. And if you’re having a town hall or an event that’s large, it has people coming and going

Exhibitor Tips

Trade Show Exhibitor Preparation with Joel Roy, Creative Dimensions

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Link to Podcast Available HERE Transcript to podcast found below: Bill : Hi and welcome to the next episode of belly2belly Bill Kenny here and today we have a really cool topic and it’s all about trade show exhibitor preparation, and I’m joined by Joel Roy from Creative Dimensions. Hi, Joel. Joel : Hey, Bill, how are you today? Bill : Fantastic. It’s great to have you with us and you know this topic. It’s something that it just seems like such an amazing issue. I think I’ve when I think about preparation, I think of what did Woody Allen say said 80% of life is showing up. And if you think about, you know, I actually was talking to a very big exhibitor large enterprise company that exhibits all the time. Not that long ago, and I asked them, you know, how do they define success and just to give context, in this company, there’s no sort of event department and, you know, sort of people have other functions and then they, you know, they also sort of manage the trade show presence, but they bring 30 people to a trade show, so they invest tons and tons and tons of money into this. But, you know, they really struggled with how do they measure success, which I thought was amazing. And I said, Do you is, you know, do you feel relief, when you actually just arrive? Is that just the fact that you got there with all the materials, and you got the printing done at the end and all that kind of stuff? Is that is that some measure of success? And they said yes, which seems like you know, you’ve totally missed the, the whole opportunity and I guess, when you start thinking about, you know, preparation for trade shows, what are some of the things that come to mind for you, when you think about you know, that the keys for an exhibitor? Joel : Oh, as a trade show organizer, slash designer slash builder. There’s a lot of parts involved. I mean, our job is to make the process as painless as possible. I, it comes with the client vision, really, I mean, we need to do a discovery process, go through a whole discovery process with them learn what it is that they’re trying to achieve. What is their look? How are they going to go through the process? How are they measuring that show? And, you know, understand what the end game is going in. You know, typically, we’re going to have what we call a discovery meeting. And it’s going to talk about all of those things. And our job is to do as much or as little as that client wants us. To do. Some people are savvy, and they want hands on and they’re going to go there and they’re going to take on the world and set it up and be ready for that show. And some people want to sleep in and show up at the booth that day, and everything’s all set for them. So I will say in COVID right now. Though, coming out of it. A lot of companies have lost their staff. And so they’re going to probably be relying on us a lot more. We have We also are short of staff. However, you know, that’s something that we’ve been talking about in the industry. In some of our calls and our you know, meetings with everybody comparing notes, and they’re just saying that people need to expect it to be different than it used to be. So I don’t know if that answers your question, Bill. Bill : Yeah, I guess I’m thinking about the individual exhibitor. And so I think a little bit of what you talked about was sort of how, how you prepare them, but what are from the exhibitors perspective, when you think about, you know, what are the what are they the keys, you know, for example, how important is it to consider who the customer is, and sort of designing things around as you said the outcome, but quite often it’s a business development related outcome. So what is the I guess when you think about you know, the preparation you know, are there some specific things around sort of Prospect identification and whatnot that that you consider in terms of preparing for a trade show? Joel : Yeah, I think there’s a lot of shows out there. You can be at a show that’s the perfect target or you can be at one that might not hit it, right. So I think it’s incumbent on them to understand their product and go out and research the best show for them. That gives them a fighting chance going in. They have to also decide how they want to measure what they’re doing. I mean, obviously, with social media these days, and everything else, some, some pre-event touches are maybe a lot easier than they used to be. So knowing identifying those customers knowing who they are reaching out to them ahead of time, I think if you are if they plan to set up meetings, at the show or in the booth, it’s going to raise their level of success versus just kind of sitting and hoping. But being in that target market is going to help that happen. You know, what we’re seeing is that a lot of people going to the shows are more of the decision makers than they used to be used to be a lot more of a party, everyone to go and is like hey, went to the show and let’s go to the pool. But I think the people are going now people are spending the money. They’re taking their people offline. They’re either Manning their booth, or and, or going in hunting for people at shows. And those people are more specific than ever, I

Market-Entry

Internationalization Strategy: The Difference between Nimble and Random

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Link to podcast found HERE Podcast transcript found below: Bill : Hey, and welcome to the belly to belly podcast. In this episode I’m really looking forward to this is a topic that we see quite a bit. And it’s all around the difference between being nimble and random and your internationalization strategy. And we’re privileged today to welcome Karina Sotnik from World Upstart to help us to kind of dive into this topic. Welcome, Karina Karina : Thank you so much, Bill. I’m looking forward to this conversation as well. It’s near and dear to my heart. Bill : Well, yeah, let’s dive into it. So when you think about, you know, companies that you work with, and that you’ve worked with, over time, that are either nimble or random, or both, what kinds of things come to mind for you, as you sort of think about this topic? Karina : Yeah. So, you know, I worked over decades, on and off with helping companies come to different markets. And I see this, a lot of companies just take a really opportunistic approach. You know, they might be successful where they are, they start enjoying success in revenue, maybe in sort of scaling up their companies, maybe they’re well established companies have been in their country for 20 plus years. And they suddenly had a really good conversation with someone from us at the trade show, right? Or they might even have a first client in the US. And that usually triggers this, oh, there’s a big market, let me try to expand. And so without any sort of strategy, or any preparedness, they dive in. And we see not great results from that. Because US market is big and desirable. But really difficult. As we know, in almost any industry, I cannot think of industry where it would be easy. And so to have a fleshed out strategy becomes really important if you really want to scale here and not just have one more client to your to your belt. Bill : Yeah, so when you just talk about sort of the random approach, we just sort of are drawn in, and you’re looking at the shiny objects, and you say, oh, there’s, there’s an interesting opportunity. Let’s go there. And then the next week, you see another opportunity over here, and, and you just go, yeah. Karina : And the client that you might get first might not even be the client that you will end up serving in a larger scale in the US. So having strategy, and you can still be very nimble. But having strategy in what I called four buckets, is really important. You need to have your legal strategy. How do you incorporate that will affect you later, right? How do you bring people here from your country that has no how it will affect you later? How do you deal with your IP rights, all of this falls into this legal bucket, and then your industry specific bucket, you really need to have a strategy on regulatory, and we can talk a little bit about that later. But without that strategy, oh, my God, you can lose that one client pretty quickly and you cannot obtain others. And the thing to understand about us when it comes, for example, to regulatory is it’s not one country, it’s 50 different countries, right? And when it comes to packaging, when it comes to taxes, when it comes to regulatory, I deal a lot with med tech companies, when it comes to telemedicine, there’s still many states that don’t allow it legally. Right? So understanding that you’re dealing with 50 different regulations is important than your strategy. And then the third bucket is operations. And that falls into how do you hire people here because there’s so many mistakes in not bringing the right team to actually execute on that nimble strategy, right. And finally, you know, a lot of companies think that they don’t, they’re not going to fundraise in the US. They have revenue and where they are, and they’ve just like, naturally will expand to us. And then they understand that that expansion actually is expensive. And so they, most of the companies that I deal with, ended up trying to fundraise in the US, or companies come here, thinking that money will flow because us is so incredibly welcoming and rich. And that’s just not the case. Fundraising is difficult, no matter where you are, but it’s very difficult in the US because you face really stiff competition with so many other companies coming from all over the world. So those are the four buckets that companies need to think about and they can do very well. then vote and ah, but they need to address all for Bill : It. So I have legal regulatory operations funding, where does sales fit in? Karina : Oh, that’s really good question. So I think sales fit into operations when you start thinking, who to hire, and who is going to be in your team. And there you have your sales, your marketing, your people that know your product from your own country, plus people who know us market from this country. Plus, I always tell people to start thinking of adding to their advisory board with local key opinion leaders, because they can open doors. So it has to be a comprehensive strategy, strategy. You know, hiring one US person, and hoping that that person will bring sales, that never happens, it might be one client, but you know, in the larger scheme of things, you really need a combination, you need the team. And more often than not, the senior management person needs to be here, at least for the first few years, in order for the company to succeed. So thinking how to do that, while you still have your company in your own home country? It’s all

Return on Investment

A Conversation with Marketing Guru, David Berkowitz, Serial Marketer

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Podcast link available HERE. Podcast Transcript below: Bill : Hey and welcome to the belly2belly podcast. This is the podcast that’s focused on Confessions of an in person marketer. So, today it’s a real privilege to welcome David Berkowitz from serial marketer. Welcome David. David : So much. Great to be here, Bill. Bill : It’s, it’s super to be with you today and you know, so our audience are our b2b companies who are either entering the US or already in the US and and expanding so these are international companies that again are either on their way here or are already here and and really working hard to develop a strong base of customers so they’re, they’re always super concerned about making sure their marketing is is spot on and very focused on the US customer and you know how to engage and enroll those customers most efficiently. So I’d love to dive into a variety of topics today that would really help those, our audience and those customers. And I guess you’re probably the best place to start is really to learn a little bit more about you and serial marketer. But do you want to just take a minute or two and share kind of a little of your background and serial marketer?   David : Yeah, sure. Thanks. So, I’ve had a mix of roles over the past 20 years where I spent most of my career so far on the agency side working on working at 360 i Under Densu and Mri under publicis group and in strategy and marketing leadership roles. Then when on past five years I’ve been focused on working with a lot of tech and product companies and trying to help them figure out how to generate demand and work with expanding their presence in the US. We’re work with a number of international companies that that that were either overseas initially or or had already come here, but then yeah, but this was still a very new market for them in the States and, and helping out with positioning and strategy, some outright business development. And along the way a few years ago, I started this marketing community Serial marketers, that’s just been a lot of fun to build out and so so now we have more than 2000 marketers in the community and it’s just been a great way to go and, and connect a lot of talented folks with each other and source ideas. And gigs and opportunities, recommendations, things like that.   Bill : That’s fantastic. Well, and you know, I think besides that you’re very modest. For the audience. You should know that David is one of the most sought after mentors in the New York ecosystem to help companies entering the US with marketing. So, you know, we’re very fortunate to have you here with us today, David. And so, you know, with that, you know, let’s talk about, you know, the, obviously they’re an ever expanding array of tools that a marketer has sort of at their disposal to help create awareness and create opportunity with with various markets, but when you you sort of survey the current landscape of tools that are available for, for marketers, and particularly, you know, companies coming into the US what are what are the kind of the top tools that are top modes that you would point to as as where maybe companies should look first to begin creating connection into the US market?   David : Well, yeah, so, so a lot of what I see is that companies either try to get a lot of their marketing in place and then but then not have a great way to distribute that and get that in front of the right buyers. Or on the flip side, is a lot of companies that right? They start with getting a salesperson on the ground but then don’t have any kind of presence. And, and so I think one of the things that that a lot especially a lot of newer businesses to this to the states, and this is true more broadly, that they don’t always appreciate is that people like to buy from someone they’ve heard of, and so so so it’s like when you’re just a lot of it is just finding that right balance. And so you do it, you do need relationships, I mean that that like like, that’s just the best shortcut if there is any where you can get directly in front of the target buyer. But if you don’t have great messaging, if you don’t have any friends, if you’re not doing anything to say, calm mind beyond that, then that’s going to fizzle really quickly. You’re gonna max out on typically those low hanging fruit and then it’s like, what are you doing with the rest of that time? And then and also, a lot of the work on the marketing front isn’t going to immediately bear fruit, but it’s stuff that kind of like you have that compound interest over time and so so the more content you put out there, for instance, then the more materials you have for sales team when they’re following up with folks, the more hooks you have out there for marketers who are looking for something related to what you do to actually find you and so the more opportunities you have to have that third or fifth third, or 10th touchpoint with a prospect All of this adds up and and it’s and the one thing I really appreciate as a business owner and and someone worked with a lot of companies like this is that it’s it’s tough to juggle all that especially when you have limited resources. We’re new to a market.   Bill : Right so so in terms of the modes, I heard content so you’re talking about either online content, or, or offline content, things

Return on Investment

Marketing: How to Move the Needle with Cindy Zuelsdorf

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Link to podcast: HERE Podcast Transcript below: Bill : Hi everybody and welcome to the next episode of belly2belly. And we’re just totally excited today to have Cindy Zuelsdorf. I’m sorry, I said that wrong. Cindy Zuelsdorf with us today from Kokoro Marketing and it’s really great to have you well good and you’re also the author of the book seven marketing basics. Welcome, Cindy. Cindy : Hey, Bill. Thank you. Great to be here. Bill : Fantastic. Well, cool. So, you know, it’s, um, you know, we have the opportunity, I think, to really dig into some things that are vexing problems for companies when they’re marketing and trying to get it right. But before we kind of dive into the meat there, do you want to tell us just a little bit about your background and your company just so we have a little context for comments? Absolutely. Thank you. So I get to work with companies who want to get their story out there. But the people running those companies are maybe either feeling just overwhelmed and don’t know what to do in their marketing. Or they’re busy doing other things in their company like running it and inventing new products and services and working with customers and they know they need to do marketing, but they don’t want to do it themselves. So we kind of end up working with two groups of folks like that. And the My background is I spent a long time selling equipment to TV stations, which meant I’d put stuff in a suitcase and get on a plane and go to any country or any city and take that stuff out of the suitcase and show it to the Engineer at the TV station. So very b2b situation at that point and demonstrate equipment and do the sales and then also did some marketing around that as well. And fast forward to now I left that behind and started a new company helping people with their marketing so they can be more successful. Bill : That’s so cool. And obviously that journey has led you to writing your book seven marketing basics. Can you tell us a little bit about that? We certainly want people to buy it. So don’t tell us everything about it. But but give us you know sort of what caused you to do it and what might somebody hope to learn when they read it? Cindy : Absolutely. Okay, here’s what caused me to write it. The phone would ring and people would say can you help me real quick with this marketing thing? Can you help me real quick put this show promo together? Or, Hey, I’m doing a show in another country and I’ve never been there before. What should I do? Anyways, the questions just came wide and often and you know, on so many topics. And the one question that came up over and over again was sort of what’s working and what should I do? Because I feel like there’s too many things to do and what’s working so that came a lot. And after having my own business for a couple of years, at this point, almost six years. I just sat down one day and was like, Okay, what are we doing with our clients and I took out some sticky notes. And I started writing down all the sort of services and things in marketing and marketing automation and the important stuff. And I made a stack of all the important things and try to categorize them and I hit on seven eventually, hence seven marketing basics. And the book I really just lay out what we’re doing with our clients that works right now. And this is in response to people phoning me up and saying, Can you help me with this? And what’s working right now and I put it down in a book so I could share with everybody so you can take what we’re doing with our clients and use it for yourself. Bill : That’s really cool. So are there you know, when you look at strategies, you know, audience are primarily international b2b companies that are coming into the US market. Are there some things in particular that sort of jump off the page is important for companies coming into the US? Cindy : Yes, 100%. Yes. Can I just share an experience? Bill : Please? Yes, please. Cindy : So I was talking with a company in Korea. And they were coming to the US to do their very first trade show and show their cameras at a particular trade show in Vegas, right? And they were asking me like, Well, what do I do? I’ve been staying up till 3am. They were telling me that they stayed up till 3am responding to people’s emails, and they didn’t know how to manage that influx of leads at the show. And I went and saw the person at the show and talked to them and they were just crazy. So I talked to them before the show and at the show in person. So one thing that a person can do is have a system in place for a quick response to someone who’s interested in a product, right? And so in this case, really, really easy. We just talked through a strategy for lead follow up to where if someone’s interested in your camera, going to have in your email system, whether that’s an automated system or whatever, you’re using a simple way to click a button and send the top like five questions people have about that camera. And maybe in that email is a link to a booking, booking a meeting, booking a demo, whatever the thing is, so there’s info and then call to action to take the next step, whatever that looks like, a small call to action that like Hey, I mean, if if

bill@meetroi.com

+1 (860) 573-4821

+1 (860) 573-4821

bill@meetroi.com

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