selling at trade shows

Exhibitor Tips, Uncategorized

Trade Show Strategy Plan 101: Set Up Your Sales Team Up for Success

With 50+ years of trade show and in-person event experience, we know salespeople play a critical role in your trade show strategy plan. Heck, we are salespeople! That is to say, we have a deep understanding of the skills necessary to move prospects through a sales and marketing funnel and nurture them to the point of conversion. That’s why we get concerned when capable salespeople are incorrectly utilized. In other words, given too many tasks that they can, though should not perform at a trade show or in-person event. MEET helps B2B growth companies effectively leverage trade shows and other events. In supporting clients with their trade show strategy plan, we focus on making booths more productive—a key predictor of ROI. Why? Because with nearly 100% of B2B marketing aimed at getting face-to-face with the target prospect, trade shows deliver the most efficient way to this objective. Today, trade shows are more relevant than ever, making how we execute our presence at them worth every minute of our attention. Setting up your sales team for success means placing them in roles that are best suited to their skill set and core responsibilities. So where do they belong at a trade show? The answer is not in your booth. 5 reasons why salespeople should never be in your booth Reason #1: Salespeople tend to have long conversations When you put someone who knows a lot about a product or service in front of a potential customer, they tend to flex that knowledge—resulting in (on average) a 15 minute-long conversation. At 15 minutes each, that’s a maximum of 32 conversations per day. Your trade show strategy plan should set that goal at several hundred conversations per day per booth staff, i.e. this ain’t going to cut it. (For more information on how a trade show consultation strategy can help to increase your transaction rate, check out this post.) Reason #2: Salespeople are focused on selling Seems like an obvious statement we know, but it’s an important reminder that salespeople sell because that’s how they are trained and how they’re used to being compensated. The booth, however, is not designed to generate sales; it’s designed for prospect identification. Converting prospects into customers is the job for salespeople after the work in the booth has been performed. Placing salespeople in the booth to identify prospects gives them a task that simply does not fit their DNA. Reasons #3, #4, and #5: There are much better roles for your salespeople at an event Meetings: One-on-one meetings are the most valuable way for salespeople to connect with customers, prospects, partners, and centers of influence identified as key stakeholders in your trade show strategy plan. Meetings can help move these relationships to the next level of your sales funnel. This is each salesperson’s highest leverage activity. Walk the show: send your salespeople out on the floor to identify and reconnect with these same individuals. This gives them the time to engage in longer, more meaningful conversations, gain a better sense of the competition, and improve their industry knowledge. Participate in content: You want your salespeople to be in every workshop that their prospects are in. You want them to learn the content and the language that resonates with their prospects. These spaces also provide additional opportunities for connection. (Check out advice from our own Trade Show Ninja Kelly Kenney on how to leverage workshops to connect with prospects.) There are a lot of fundamentals to putting together a highly effective trade show strategy plan. Setting your sales team up for success is not only important to your ROI, but it will also keep your best and brightest on board and ready for action. About MEET (meetroi.com) helps B2B growth companies and pavilion hosts effectively leverage at trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward. Contact Bill Kenney at MEET today for a free trade show participation assessment bill@meetroi.com or +1 (860) 573-4821.

Pavilions, Uncategorized

Factoring in Display Costs to your Trade Show Strategy Plan

Every trade show strategy plan starts with a careful calculation of ROI.  A variety of cost considerations go into this calculation, from event fees and travel, to costs associated with time out of the office and away from existing customers. A significant portion of any trade show event budget is the cost of the physical booth display. How much you choose to invest in a display is based on a number of factors, including booth size, event frequency, storage, and shipping. We spoke with Joe Bottone, President of CDS Displays on the topic of booth display costs and the importance of modularity when aiming to maximize ROI in your trade show strategy plan Top 3 Display Costs When breaking down the basic costs associated with booth display, Joe identified the top three as shipping, storage, and drayage—a term used to the describe the material handling fee charged by the shows’ managers to offload, store and reload exhibit displays. Drayage is a critical service for exhibitors forced to ship their displays. Joe notes that with rates that can exceed $2 per pound, exhibitors may be forced to spend $12,000 (and in one notable case $1 million) just to move in and out of a venue. Cost Optimization We asked Joe whether his clients aim to optimize their booth design within their trade show strategy plan to minimize costs like drayage, storage or shipping. If they don’t, Joe does. Joe makes it a policy to account for drayage, storage and shipping when designing a booth. He finds that the best way to offer a cost competitive solution is to factor in weight and modularity as they affect shipping and handling fees as well as set-up time. “I’ve seen companies send ten crates that take three days to set up and at the end of the show, I don’t see much difference between their booth and a booth that I could have shipped in two crates and set up in one day. They just spend $100,000 more than they needed.” Based on the range of optimization options, we asked Joe to define the different types of booths that CDS Displays offers and how they differ in terms of portability, modularity and cost. 5 Types of Booth Display Ultra-portable Displays Light-weight, easy to set up, move and store, these displays typically include a lot of fabric and pop-up banner stands that can be used for table tops as well as floor displays. Typically do not accrue shipping or drayage costs. Portable Displays Slightly more assembly than ultra-portable displays, easy to set up, move and store. May accrue shipping costs depending on the size of the booth. Modular Display Modular displays are portable and can be broken down into components, repurposed and resized for different shows and booth sizes. Do require shipping, however, are a lower risk in terms of replacement cost because each piece is easily substitutable. Custom Modular Displays Modular displays with handcrafted elements—archways, doorways, countertops that are customized for each client. Shipping, drayage and storage costs, as well as repair costs, start to increase. True Custom Displays Fully customized exhibits that accrue maximum storage, drayage, and repair costs. These exhibits also take the longest to set up, which impacts staffing time and overall trade show ROI. When factoring in display costs to your trade show strategy plan, Joe recommends the modular or custom modular approach. While impressive in the booth, they are easy to use and re-use at multiple events, ship and pack easily, and have lower repair costs. Ensuring the lifetime of their displays is one of the many services CDS Displays offers its customers. Following each event, CDS also offers to have every exhibit shipped back to them to ensure that displays are in good working condition for their next use. Feel free to check out our full interview with Joe Bottone, President of CDS Displays on the topic: Making a Kick-Ass Exhibit: Everything You Need to Know About Developing an Effective Booth. About MEET (meetroi.com) helps B2B growth companies and pavilion hosts effectively leverage at trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward. Contact Bill Kenney at MEET today for a free trade show participation assessment bill@meetroi.com or +1 (860) 573-4821.

Exhibitor Tips, Uncategorized

3 Steps to Preparing an Effective Trade Show Display: A Conversation with Joe Bottone Part 2

We’re thrilled to share Part 2 of our discussion with Joe Bottone, President of CDS Displays on the topic: Making a Kick-Ass Exhibit: Everything You Need to Know About Developing an Effective Booth. Our conversation with Joe was live-streamed on November 20th as part of a series we’re offering at MEET: Coffee and Conversation. Join us periodically as we chat live with experts and veterans in trade show, event, and complementary industries to hear their wisdom on common challenges and simple solutions for success. You can check out Part 1 of our recap, or feel free to catch the full interview with a fresh cup of coffee. The Purpose of the Trade Show Display The first step to designing an effective trade show strategy plan is understanding the purpose of the booth. For Joe, the purpose of the booth exhibit is to introduce your brand to new potential customers and to host and welcome existing customers. How you attract those new potential customers is with the right messaging and the right offer. Ideally, those who are not your targets, somewhere around 99-95% of those attending the trade show, will walk right by your booth. Sometimes attracting your target customers requires direct messaging. According to Joe, “if you’re at a show and your target audience is facility managers, you want your messaging to be as direct as saying – Hey! Facility Managers!” When Joe does booth trainings prior to a show, he requires that staff not only know their target audience, but have a question on hand that will immediately qualify them. “You don’t need to try and ask them a bunch of questions and get to know them if they’re not your target audience. It’s like door-to-door encyclopedia salesmen. The first question they’re trained to ask is “do you live here.” Because if you don’t, you’re not the right person to talk to.” Transitioning to how Joe custom designs his trade show displays, we asked him to describe the process he goes through to understand his customers’ needs. Step 1: Understand Pain Points Joe starts by finding out if his potential customer is an experienced buyer, meaning they have a current supplier, or if this the first time they are purchasing display services. For those who are experienced, he wants to know their pain points—why are they talking to someone new. For first-time buyers, he focuses on budget, timing, and what led to their decision to invest in these services. “You don’t want to overwhelm their budget or underwhelm their case. We can work with any budget. The question is what are they looking to achieve.” Step 2: Select the Right Show Joe digs right into show selection as a fundamental starting place for his trade show consultation strategy. “Because we have so many years in this industry, we really like to help customers avoid pitfalls early on. For example, we don’t want to see them investing time and money in a show that isn’t a fit for them.” “We try to get to know their business and customer scope and make sure that they’re selecting shows that reflect the market they’re aiming to serve. From there, we aim to understand their larger expectations. Whether it’s brand exposure, new leads, or product introduction—we want to understand their goals.” See our post on 5 Common Challenges to Identifying Your Best Trade Show Selection Process for more on how to avoid common pitfalls. Step 3: Custom Design the Trade Show Display Now it’s time to decide how to design the booth. We asked Joe what types of questions has asks to determine a booth’s concept. Size and height regulations are obvious places to start. Joe also wants to know how the exhibitor plans to use the space including product displays, meeting rooms, and storage. Finally, how many people will be working in the booth. To some extent, the final trade show display will be a reflection of whether the exhibitor is selling B2C, B2B or B2G – Business to Government, and whether the exhibitor is selling products or services. “It all depends on what the customer wants to bring. Whether it’s airplanes (really!), large machinery or just a few screens displaying their product or service, that will determine the design concept of the booth.” For more on how to design an effective trade show display, check out Part 1 of our interview with Joe Bottone. About MEET (meetroi.com) helps B2B growth companies and pavilion hosts effectively leverage at trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward. Contact Bill Kenney at MEET today for a free trade show participation assessment bill@meetroi.com or +1 (860) 573-4821.

Exhibitor Tips, Uncategorized

4 Common Challenges to Effective Trade Show Displays: A Conversation with Joe Bottone of CDS Part 1

In late July, our team at MEET launched an exciting series: Coffee and Conversation, periodic live-stream interviews with experts and veterans in the trade show, event, and staffing industries. Our goal with these conversations is to share the wisdom that comes from work on the ground and to identify common challenges and simple solutions. On November 20th we spoke with Joe Bottone, President of CDS Displays on the topic: Making a Kick-Ass Exhibit: Everything You Need to Know About Developing an Effective Booth. Before a single conversation ever takes place, trade show displays are the first form of communication with a potential customer. This makes their effectiveness a critical determinant of ROI. We started our conversation with Joe by asking about his path to leading and growing CDS. Joe started his career with CDS as a graphic designer, then moved around the company and eventually bought it ten years ago. With services that include design and fabrication for new displays and complete event management services, CDS services top brands like Pepsi, P&G, and Subway. As an expert in the field of trade show displays and exhibits, we asked Joe to reflect on the greatest challenges he sees from a display perspective. Challenge #1: Poor Visual Branding The first challenge Joe identified is when exhibitors fail to properly brand their booth. “You know it’s a problem when you stand right in front of the booth and you’re not sure what the company name is.” Exhibitors tend to overcrowd their branding with product lines, sub-brand names, and licensed logos. As Joe says, “you shouldn’t have to ask, you should be able to see it down the aisle.” Challenge #2: Vague Communications Slightly different from challenge #1, Joe identified when exhibitors fail to provide a clear description of their product or service in their trade show displays. “Companies have a tendency to feature esoteric statements like “Delivering the highest quality on time” or “Serving the industry since 1902” and you’re just left thinking: Delivering what? Which industry?” With a small exception to shows that are narrowly focused, exhibitors need to make sure they are defining their industry and their product or service in their display messaging. Challenge #3: Poorly Trained Staff Joe identified poorly trained booth staff as the next key challenge, specifically when booth staff fail to leverage the positive response their booth display is receiving to engage in more conversations. “It’s very common to have more people waiting to speak with someone in the booth than booth staff who are able to serve them. I find it really frustrating when I’m standing in front of a booth that I want to engage with and all the staff members are engaged in other conversations and fail to recognize that I’m standing there.” Pro tip! If Joe is engaged with a prospect and sees someone waiting in the booth, he’ll introduce the person who is waiting to the person he is speaking with and incorporate them into the conversation. Servicing two people at once may help audience members build connections and lead to richer conversation. Challenge #4: Over-crowded Display We asked Joe about his thoughts on overcrowding in trade show displays—i.e. too many messages and too many booth giveaway distractions—and his feelings on the old billboard adage that no more than 7 words are needed to effectively reach your customer. Here’s what he had to say: “A lot is predicated on the size of the booth. If you have a suite of products that are speaking to different personas/audience members, you want to separate your messaging. Color coding is a good technique to separate them out.” In summarizing the greatest challenges to effective trade show displays, Joe says: “The graphics on your display should not do all your selling. You don’t want someone to look at your display, read it and decide that they already know everything about it.  What they should do is pique some interest.” Stay tuned for Part 2 of our interview with Joe Bottone, President at CDS Displays, to learn more about developing an effective trade show display. About MEET (meetroi.com) helps B2B growth companies and pavilion hosts effectively leverage at trade shows and in-person events. MEET’s trade show consultation strategies help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward. Contact Bill Kenney at MEET today for a free trade show participation assessment bill@meetroi.com or +1 (860) 573-4821.

Return on Investment, Uncategorized

Activating your Trade Show Strategy Plan for Effective Follow-up

At MEET, we’re not shy about emphasizing the importance of follow-up in any trade show strategy plan. Shows can be mind-boggling experiences, even for seasoned event teams, making follow-up the key differentiator and primary driver of ROI. In our recent post, we shared that  80% of sales require 5 follow-up calls after the meeting. 44% of sales reps give up after 1 follow-up. That means it’s not only important to start off strong but to be persistent, especially with those Priority 1 prospects. We interviewed Kelly Kenney, MEET’s Strategic Partnerships and Trade Show Ninja on October 23rd as part of our Coffee and Conversation series. On the topic: Walking the Trade Show Floor, How to Get Value When You Can’t Exhibit, we explored Kelly’s time-tested approach to effective follow-up. How do you differentiate your follow-up strategy? Kelly places a high value on making genuine connections with the people she meets at trade shows and believes that is what makes her follow-up strategy so effective. Genuine connections are made by asking good questions, relating to people on a personal level, and whenever possible, connecting them with other individuals she meets to help them achieve their goals. “I’ve gone to so many shows where exhibitors come up to me at the end and say, “You sent me four people, that was great!” It’s because I value networking. I’ll walk across the floor and introduce two people. Later on, that person in the booth will remember that I introduced them to someone valuable and will be more likely to remember me when I reach back out to follow-up.” How and when do you prioritize follow-up within your trade show strategy plan? Kelly uses a coding system to notate on the back of each business card she receives whether someone is a competitor, prospect or partner, and gives them a score of 1, 2, or 3. 1 = High priority. Follow-up occurs while Kelly is still at the show. 2 = Medium priority. Follow-up occurs immediately following the show. 3 = Low priority. Follow-up occurs over time, but not immediately. When does Kelly make these notes? Immediately. Because card exchanges usually take place at the end of a conversation, Kelly uses the time between conversations to find a quiet corner to jot down her score and something they talked about. “It’s amazing how much escapes. At first you think, of course, I’ll remember that! but when you talk to as many people as I talk to all day long at an event, it’s hard. When I get home, I have a stack of business cards and 98% have a little note of some sort.” What does the outreach component of your trade show strategy plan look like? Here’s where that little note about the conversation comes in handy. For the Priority 1 contacts, Kelly moves quickly. “I’ll go back to my hotel room that night and send them a note saying wow, that was a great conversation about X, while we’re at this event, do you want to catch a coffee and get together?” For the Priority 2 contacts, those who Kelly plans to connect with after the show, she typically follows up with a “great to meet you email” and a LinkedIn connection as soon after the show as possible. From there, she set an appointment, typically in 2-3 days. “I love LinkedIn, it’s my tool for networking. I actually look at your profile and I find something interesting about you and its connection to our conversation and use that as a tool for engagement.” Who is ultimately responsible for follow-up? Kelly is very clear that she is the person who owns follow-up 100% of the time. “I don’t care if you say you’re going to call me or schedule a meeting. I own follow-up and I never let that be the other person’s responsibility because I don’t trust anybody to do it.” Inform your trade show strategy plan with more expert advice from Kelly Kenney, Strategy Partnership and Trade Show Ninja by tuning into our full interview here. About MEET (meetroi.com) helps B2B growth companies and pavilion hosts effectively leverage at trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward. Contact Bill Kenney at MEET today for a free trade show participation assessment bill@meetroi.com or +1 (860) 573-4821

Exhibitor Tips, Uncategorized

A Trade Show Strategy Plan for Outside the Booth

When devising a trade show strategy plan, there’s good reason to focus on your booth. After all, it’s your marketing home base, and your best opportunity to attract prospects with an offer that speaks directly to their needs and desires. But sometimes it’s important to venture off the island and explore everything else the trade show event has to offer. A well-designed trade show strategy plan leverages every available opportunity to connect with prospects in and outside the booth. For the best advice on how to take advantage of every ounce of a trade show event—including those trips to the restroom—we consulted with our very own Strategic Partnership and Trade Show Ninja, Kelly Kenney. When devising a trade show strategy plan for meeting prospects outside the booth, Kelly does her pre-event homework by reviewing all the content tracks that are being offered and identifying specific workshops she believes will attract her target prospect. “I look at them as much for the content as who is going to be in the audience. In my mind, it’s who’s going to be in the audience that’s much more important and it’s the content that drives who will attend.” Kelly does an evaluation and determines which workshops she believes her prospects will attend, where her competitors might be, and which of her partners are presenting. All this goes into her trade show strategy plan for the event. “If it’s a really good topic, I keep two or three questions in my pocket. Not because I’m dying to know the answer but because I’m dying to stand up and ask a great question that will a) get me seen b) get me the content I’m looking for, and c) be useful for a conversation later on.” Wherever she is at a workshop or content event, Kelly’s eyes are always on the crowd. She scans the room and makes special note of who is in attendance. In her experience, there’s huge value in being able to connect with someone later on by saying: “Hey, what did you think of that session?” The ability to connect over a shared experience has the power to immediately move a conversation away from icebreaker topics and right into building a meaningful connection. Kelly doesn’t limit herself to the audience; she looks at speakers, panelists, and moderators as well. For those of particular interest, she sends them a LinkedIn message before the show letting them know she’s interested in their topic, plans on attending their event, and requests a meeting to follow. Kelly also doesn’t limit her prospect search to workshops and she’s not afraid to admit that the restroom is sometimes the best place to have a really good conversation. “Because most events are male-dominated, it’s a chance for women to relax. You’d be amazed by the great conversations you can have in the restroom.” Outside of the restroom, Kelly looks to connect with anyone, anywhere whose wearing a badge. She calls it the lottery system of networking because these are not necessarily people she’s targeted as potential prospects. Rather, these conversations may ultimately be helpful in the future. “You don’t know who they know or what you’ll glean from these conversations but it’s always interesting to learn about their industry experience. It’s the random gifts that you receive from being alert and engaged at a show.” Click here for more advice from Kelly on the value of keeping open and staying focused on the trade show floor. We interviewed Kelly on October 23rd as part of a series we’re offering at MEET: Coffee and Conversation. Inform your trade show strategy plan with more expert advice from Kelly Kenney, Strategy Partnership and Trade Show Ninja by tuning into our full interview here. About MEET (meetroi.com) helps B2B growth companies and pavilion hosts effectively leverage at trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward. Contact Bill Kenney at MEET today for a free trade show participation assessment bill@meetroi.com or +1 (860) 573-4821.

Uncategorized

Inform your Trade Show Strategy Plan with Competitive Intelligence

We’re thrilled to share first-hand tips on how to inform your trade show strategy plan with competitive intelligence from our very own Strategic Partnership and Trade Show Ninja, Kelly Kenney. After 20+ years of trade show participation experience, Kelly’s an expert at figuring out what her clients need to know about their competitors and how to gather that information—without them even knowing she was there! We call that Ninja style. Approaches to gathering competitive intelligence should vary The competitive intelligence component to a trade show strategy plan should vary depending on the event and industry. In industries where competitors are head-to-head, exhibitors tend to keep information close to the vest. In less competitive markets, there’s room for cooperation—or as Kelly calls it, a “we’re all in this together” approach. Kelly approaches less competitive markets from the perspective that “we’re all trying to help solve a particular problem in the marketplace.” She’s open about that, and asks exhibitors straightforward questions like, “how’s the show working for you?” to break the ice. “It’s a nuance thing, but if you can get them talking and listen really hard, you pick up good stuff.” When the competition is more head-to-head, Kelly takes a step back to closely observe the booth offer and how the competitor positions themselves on the trade show floor through messaging. Once she’s honed in on their trade show strategy plan, she looks for entry points around how they differentiate themselves in the market. “Sometimes there’s an offshoot component of what they do which allows me to go to them and say—I didn’t know you do that, can you tell me more about it?” Openers like these can serve as a bridge to more illustrative questions such as: How’s the show going for you? Or, who are you meeting? The goal is to find ways to ease into the type of questions that deliver competitive intelligence. The value of a great open-ended question Kelly’s goal is to get her targets to talk. “Have you met anyone great?” “Did you see this content piece?” are great open-ended questions. Specifically around content, Kelly’s done her homework before the show and already knows what she and her competitors will find interesting. “Asking them if they’ve seen a piece of content is a really useful way to get them to share their interests and what they’re following at the event. If you can get them to talk about what makes this a great show for them, they’ll often tell you a lot!” And don’t be nervous. Kelly says that unless they’re a really astute exhibitor, they won’t know what they’re giving up or why. “I’m always amazed by how little they ask in return. They almost never say—hey, why do you ask?” When approaching a direct competitor’s booth, who do you target? Kelly has her eye on anyone in upper management or the sales team. In a really large booth, she also targets key marketing people to understand why they’re there and what their message is. Pro Tip: Within five minutes of completing a competitive intelligence mission, Kelly finds a quiet place off the floor to copy down everything she’s learned, even if it seems off base, as an input to her trade show consultation strategy. “I don’t know when I’ll need that data point but it may be in the post show follow-up.” How to open and close a competitive intelligence conversation Kelly starts each conversation by responding in some way to the booth’s message. When she’s not 100% sure what that message is, she’ll ask: “hey, that’s really interesting to me, what’s your message with that?” Closing a conversation can be hard, especially for Kelly. Humor can be an easy way to disengage, especially when the conversation has gone too technical. That’s when Kelly says: “Wow, that’s way over my head, I have no idea what you’re talking about.” “I try to get them to send me away by saying: maybe there’s someone I can send your way who is really interested in this.” We interviewed Kelly on October 23rd as part of a series we’re offering at MEET: Coffee and Conversation. Inform your trade show strategy plan with more expert advice from Kelly Kenney, Strategy Partnership and Trade Show Ninja by tuning into our full interview here. About 
MEET (meetroi.com) helps B2B growth companies and pavilion hosts effectively leverage at trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward. Contact Bill Kenney at MEET today for a free trade show participation assessment bill@meetroi.com or +1 (860) 573-4821

Uncategorized

Kelly Kenney on Keeping Open and Staying Focused on the Trade Show Floor

We’re thrilled to share Part 2 of our discussion with Kelly Kenney, Strategic Partnership and Trade Show Ninja at MEET. Our conversation with Kelly was live-streamed on October 23rd as part of a series we’re offering at MEET: Coffee and Conversation. Join us periodically as we chat live with experts and veterans in trade show, event, and complementary industries to hear their wisdom on common challenges and simple solutions for success. You can check out Part 1 of our recap here, or feel free to catch the full interview with a fresh cup of coffee here. We continued our conversation with Kelly by asking about how she approaches booths she’s identified as potential customers, recognizing that booths on the trade show floor come in varying sizes. How do you know whom to target when you approach a booth? “It’s a roll of the dice a lot of times,” Kelly replied. However, here are a few tips. “If it’s a bigger booth, typically the further you can get to the center in the better. The perimeter staff members are typically the ones learning how to work a trade show. It’s deeper into a booth where you’ll find more senior people. That’s who you want to get some quality time with.” She followed by explaining that sometimes it’s possible to leverage those on the outside of the booth to get an introduction to those on the inside. This is particularly useful if you’re not able to identify the right person out of the gate. In Part 1 of our interview with Kelly, she provided some useful tips for engaging in first-time conversations with potential customers. We followed up by asking how her trade show floor tactics change when approaching at potential B2B partner. With potential partners, how does your approach differ? Like everyone at MEET, Kelly devotes a lot of time to pre-show preparation. That means that by the time she is ready to approach a potential partner, she’s asking questions to confirm or deny what she already knows based on her research. “It’s more like an interview. I’m looking to learn more about how they differentiate themselves, who they currently work with, who their key clients are, and what kind of problems they solve. Those four basic elements.” “I need to confirm those four elements so that when I go to the next show I can compare them equally. Because if I talk to a potential partner and walk away noting “wow, that’s really cool” but haven’t categorized this information, it’s very hard to compare one partner to another across different shows.” In summarizing her approach to scoping out potential customers and partners on the trade show floor, Kelly emphasized the importance of remaining open to new information. “You have to have an open radar when you walk the trade show floor. Even when you’ve done a ton of research, you need to be open to the fact that once you get talking to people you might find that sudden “Ding! Here’s an unexpected opportunity!” moment. Kelly shared that while she hates to completely bypass a booth, at some shows you just have to. While remaining focused on your learning objectives is critical, remaining open to new knowledge and insights and meeting new people is also an important component of any trade show strategy plan. About MEET (meetroi.com) helps B2B growth companies and pavilion hosts effectively leverage at trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward. Contact Bill Kenney at MEET today for a free trade show participation assessment bill@meetroi.com or +1 (860) 573-4821.

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Walking the Trade Show Floor, How to Get Value When You Can’t Exhibit Part 1

In late July, our team at MEET launched an exciting series: Coffee and Conversation, periodic live-stream interviews with experts and veterans in the trade show, event, and customer acquisition industries. Our goal with these conversations is to share the wisdom that comes from work on the ground and to identify common challenges and simple solutions. On October 23rd we spoke with Kelly Kenney, Strategic Partnerships and Trade Show Ninja at MEET on the topic: Walking the Trade Show Floor, How to Get Value When You Can’t Exhibit. Our goal was to explore how B2B companies can approach and leverage events as part their trade show strategy plan beyond exhibiting. Our first question for Kelly was to unpack her role and title at MEET. What does it mean to be a ninja on the trade show floor? Kelly’s responsibilities vary from devising client strategy, managing the market and event research team, and working with clients on matching their buyer personas with specific trade show opportunities. When she hits the trade show floor, that’s when she flexes her ninja skills. “First, being a ninja means having an innate love of trade shows. It means being excited and truly curious about meeting people and figuring out who they are, why they’re there, and how we can work together or make connections for each other.” How do you find your own trade show ninja? We’ve found that among the best interview questions you can ask a potential hire is what seat they might choose if boarding a Southwest Airlines flight. A true ninja will pass an empty row just to snag that middle seat between two strangers because they want to meet and learn from new people.  That’s Kelly Kenney. At MEET, we believe that 90% of the race is won before it begins, meaning that the vast majority of value you can derive from a trade show event is the result of good preparation. What are some of the things you do to prepare for an event? Kelly started by saying it’s important to know precisely why this particular show offers the best opportunity to meet your target prospect. That means knowing who is going to be there and precisely who you’re looking to meet. “If you don’t know what you’re looking for it’s really hard to find it.” All this requires research, carefully exploring the content, looking at the list of exhibitors one by one, and categorizing them by prospect, competitor and partner. “If you don’t have those lined up and prioritized, you can’t effectively walk a trade show floor. When I get there I’ve mapped out where I want to go and I have a list of who I’m there to meet.” In dividing the trade show floor into a series of categories: prospects, potential customers, partners, and competitors that correctly implies that each requires a different approach. What is your objective and strategy approaching a potential customer’s booth? “I try to engage and get them talking about why they selected this show and what, if executed really well, makes this a successful event for them. For me, it’s about getting them to talk about what they’re doing and why they’re doing it. Hopefully, at some point, they turn around and say why do you ask?” Kelly also strives to build rapport with potential customers. Coming off too aggressively with rapid-fire questions may make them suspicious. Rather, balance the conversation with some sharing about why you’re there and what you’re trying to accomplish. “I probably over-share and say things that a lot of people wouldn’t say, but I find it gives them the sense that you’re there for a conversation and not just fact-finding. It also allows them to get a sense of who they’re talking to so they know how to position themselves. I try to stay away from chatty stuff like—gosh are your feet sore? That becomes wasted time. I am really focused on getting them to talk, revealing a little bit and sharing.” Stay tuned for Part 2 of our interview with Kelly Kenney to learn more about her trade show floor ninja tactics. About MEET (meetroi.com) helps B2B growth companies and pavilion hosts effectively leverage at trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward. Contact Bill Kenney at MEET today for a free trade show participation assessment bill@meetroi.com or +1 (860) 573-4821

Exhibitor Tips, Uncategorized

Differentiate your Trade Show Strategy Plan through Follow-up

When devising a trade show strategy plan, your primary goal is to maximize ROI. This requires carefully crafting buyer personas, value propositions, and booth offers that, based on extensive research and testing, deliver a consistent flow of high-quality prospects into your sales pipeline. But let’s assume that you’re not the only exhibitor out there who has done her homework. What differentiates one trade show strategy plan from the next? The answer is to follow-up effectively. Good follow-up starts with the right staffing If you’ve tuned into our webinar: 5 Reasons Why Your Salespeople Should Never Be in Your Booth and What to Do About It!, you’ve heard our argument for why salespeople do not belong in your exhibition booth. Fundamentally, we believe there is a higher, better use of their time at in-person events. We find that salespeople are often the biggest anti-sponsors of trade shows because, in most scenarios, they are forced to engage all day and sometimes all week with people who are not prospects. Not to mention they’re performing a job that is better suited for transaction professionals who have a compelling offer for the target buyer persona. Upon returning to the office with a stack of business cards, salespeople quickly realize they’ve wasted their time. These individuals are simply not interested in what they have to sell. Similar to panning for gold, the goal of the booth is to separate your prospects from the other attendees. An effective trade show consultation strategy puts the right staff in place to quickly and effectively reap as much value as possible from each event. Don’t bite off more than you can chew We often say that the prospects you get from a trade show spoil like fruit. Even the most perfect apple will turn mealy if not consumed in time. Many sales teams arrive back to the office after a trade show with hundreds if not thousands of business cards. Irrespective of the fact that the majority of these contacts may not be prospects, most of the time, it is only possible to effectively follow up with the first few hundred. Putting the work into your trade show strategy plan to bring home only the number of leads you can feasibly follow up within the first few days after an event will not only make your salespeople happier, it will deliver better results. Differentiate yourself through effective, persistent follow-up An effective follow-up strategy will differentiate your trade show strategy plan. That’s because 80% of sales require 5 follow-up calls after the meeting. 44% of sales reps give up after 1 follow-up. Not necessarily because they’re lazy, but because they’re too bogged down with stacks of business cards to know who is actually qualified. Additionally, research shows that 2% of sales are made on the first contact and approximately 80% are made on the 5th – 12th contact.  In essence, following up at all, and ideally following up more than once, will differentiate your trade show strategy plan from the crowd and deliver better ROI time and time again. Starting with a trade show consultation strategy that helps you define success based on your capacity for follow-up may be the first step. MEET can help. ABOUT MEET (meetroi.com) helps B2B growth companies and pavilion hosts effectively leverage at trade shows and in-person events. MEET’s processes help its clients ramp-up sales quickly and maintain a steady stream of high-quality prospects going forward. Contact Bill Kenney at MEET today for a free trade show participation assessment bill@meetroi.com or +1 (860) 573-4821

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